The reviews for Heritage at Longview Healthcare Center are sharply polarized, producing a mix of strong positive impressions and very serious negative allegations. On the positive side, multiple reviewers praise the physical environment and specific staff members: the building and rooms are described as exceptionally clean, private rooms are appreciated, and the rehab gym is frequently noted as large and well equipped. Several reviewers highlight caring nurses and CNAs, friendly front desk and admissions personnel, long-tenured staff who work well as a team, and individual staff members who provided compassionate, helpful service. Some families reported home-style, tasty food and said the facility provided payment flexibility and good support from the business development/admissions team. These positive reports often emphasize a family-like atmosphere and willingness to recommend the facility.
However, a number of serious concerns recur across the negative reviews and cannot be overlooked. The most alarming pattern involves reports of neglect and inadequate clinical care: multiple summaries mention bed sores, poor wound care, and even descriptions suggesting severe skin breakdown and neglect. There are also several notes about understaffing — reviewers describe times when there were no nurses at the nursing station — and about delayed personal care (for example, delayed diaper changes that caused pain or burning). These issues point to lapses in basic nursing and personal care that directly affect resident safety and comfort.
Communication and customer service are another frequent pain point. Several reviewers complain about rude or unprofessional behavior, poor responsiveness, and horrible communication; one allegation is that staff have hung up on callers. These reports are paired with comments about inconsistent care quality: some families experienced excellent, compassionate attention while others experienced neglect or inadequate rehabilitation services. Rehabilitation itself receives mixed feedback — while the gym and equipment get positive notes, some family members felt therapy was inadequate or wanted more one-on-one, in-home-style rehab attention and reported poor rehab outcomes.
Dining receives dual comments as well: while a few reviewers called the food "yummy" and home-style, others complained of limited meal options, no ability to customize meals, and no alternatives or meal preference/ticket system. Administrative strengths include a responsive business development contact and flexibility on payments, but management also appears to struggle with customer service consistency and with addressing serious clinical complaints. The extremes in sentiment are notable: reviews range from "wonderful experience" to calls for state shutdown and "zero" ratings — indicating wide variability in residents' and families' experiences.
In summary, Heritage at Longview demonstrates clear strengths in facility cleanliness, certain staff members and teams, and physical therapy resources (facility/gym). At the same time, there are recurring and serious concerns about inconsistent clinical care, understaffing, wound care and hygiene, communication, and limited dining options. The pattern suggests the facility can and does provide excellent care for some residents, but there are lapses that have resulted in very serious negative experiences for others. Prospective families should weigh the positive reports about staff and facilities against the documented risks, ask specific questions about wound care protocols, staffing levels, nurse coverage, communication practices, rehabilitation staffing and individualized therapy plans, meal customization options, and follow-up on any regulatory complaints before making a placement decision.
