Overall sentiment across the reviews is mixed but leans strongly positive around staff, rehabilitation services, cleanliness, and community/activities. A large number of reviewers praise Timberwood Nursing & Rehabilitation Center for its caring, attentive nursing staff and for a rehabilitation department that works hard to get patients stronger and home when possible. Many families singled out individual employees and leaders (including nursing staff, therapists, dietary manager Christina, Ashley, Jamie Nutt, Glenn, and DON Shanna) for exceptional, above-and-beyond care. The facility itself is frequently described as recently upgraded and clean, with a welcoming lobby (fish tank), comfortable rooms, a pleasant dining hall, an on-site beauty salon, guest Wi‑Fi, and well-kept outdoor areas. Activities offerings and social engagement—bingo, board games, fitness areas, and regular events—are repeatedly cited as strengths that contribute to residents’ happiness and sense of community.
Care quality and staff performance are the most commonly mentioned themes. Many reviewers emphasize consistent, personalized, and attentive care: 24/7 coverage, daily follow-through, compassion toward confused or medically complex patients, and successful rehab outcomes after serious hospitalizations. Conversely, there are repeated notes about understaffing and uneven behavior among employees. Several reviews describe specific negative incidents — rude nurses, delayed or missed medications, failures in communication, and at least one serious claim of an unsupervised fall that resulted in injury. These negative experiences contrast sharply with the glowing reports and create a pattern of variability: while many families report that staff “treat residents like family,” others report that poor attitudes or neglect require better training and oversight.
Facilities and cleanliness receive predominantly positive comments. Reviewers often say the facility is very clean, smells pleasant at first impression, and benefits from attentive housekeeping and maintenance. Renovations and modern touches (salad bar, gym, fish tank) are appreciated and contribute to a home-like appearance for many. However, multiple reviewers also flagged odor issues—musty or moldy smells, or urine odors in some areas or rooms—as recurring problems. A few mentioned humidity or room-temperature discomfort. These mixed signals suggest that while housekeeping is generally strong, there may be infrastructure or environmental maintenance issues in certain areas that warrant attention.
Dining and activities are frequently praised but not universally loved. The soup-and-salad bar and many meals receive high marks from multiple families, and dietary staff are commended for good food and kindness. At the same time, a subset of reviews describe the food as “hospital-style” or poor, indicating variability in meal satisfaction. Activities programming is a clear positive across reviews: residents are described as socially engaged, smiling, and enjoying frequent events and fitness options, which many families identify as a major reason they would recommend Timberwood.
Management, communication, and administrative practices show a split. Some reviewers compliment the administration and front desk for professional, helpful interactions and for creating a comforting environment. Others report communication gaps between staff, patients, and outside physicians, and raise serious administrative concerns such as unexplained billing after a resident’s death and misrepresented services (promised podiatry or rehab not delivered). There are callouts for better transparency about services, clearer communication about care plans and billing, and more consistent follow-through on promised appointments and therapies.
Safety and accountability emerge as critical recommendations from the review set. While many families feel the facility is safer and comforting compared to alternatives—praising 24/7 care and attentive nurses—the presence of isolated but serious incidents (falls with injury, medication administration issues, and reports of neglect) means the facility should prioritize staffing levels, training, supervision, and incident reporting. There is also at least one allegation of discriminatory behavior by a staff member; such reports should be investigated thoroughly by leadership. Improvements to odor control, temperature/humidity in rooms, and more reliable delivery of promised services (podiatry, haircuts, rehab sessions) would address recurring concerns.
In conclusion, Timberwood Nursing & Rehabilitation Center garners many strong endorsements for its staff, therapy outcomes, cleanliness, and activity programming, making it a highly recommended option for rehab and long-term care by numerous reviewers. At the same time, experiences vary considerably: some families report poor care, communication failures, billing disputes, and safety incidents. Prospective residents and families should weigh the consistent praise for therapy, nursing compassion, and the social environment against the reported inconsistencies. Practical steps for decision-makers include touring the facility, asking specific questions about staffing ratios and therapy schedules, requesting recent inspection records, inquiring about billing and grievance procedures, and checking how the facility addresses odor/maintenance issues and staff retraining. The pattern suggests Timberwood can provide excellent care for many residents, but maintaining that standard consistently for all residents will depend on addressing the operational and communication gaps highlighted in several reviews.
