Overall sentiment across the review summaries is mixed but leans positive in several non-nursing domains and sharply negative in specific nursing and safety areas. Many reviewers strongly praise the facility's therapy programs, wound care, dining, cleanliness, and social programming. At the same time, multiple commenters report critical lapses in bedside nursing care — including delayed medications, poor responsiveness, and at least one described incident of a resident being left in feces for an extended period — which have led to serious safety concerns for some families.
Care quality and clinical services receive consistently high marks in several areas. Physical therapy is repeatedly described as "amazing" and among the best in the tristate area, and wound care is singled out as outstanding. Families report measurable positive outcomes such as weight gain and improved condition after care. These clinical strengths appear to drive a number of very positive impressions and contribute to statements about peace of mind and the facility feeling like home for some residents.
Staff and management are another area of dual impressions. Many reviewers call the staff well-educated, respectful, helpful, and attentive; specific personnel are praised by role, including the Director of Nursing, social worker, and office staff. Comments that staff "anticipate needs" and "go above and beyond" indicate strong rapport between some families and the care team. However, recurring comments about being understaffed and poor nurse responsiveness suggest variability — where leadership and some team members are outstanding, nursing coverage and bedside responsiveness sometimes fall short. The staffing concerns appear connected to the more serious complaints (medication delays, untimely care, hygiene lapses).
Facilities, dining, and activities are frequent positive themes. The building is described as very clean with an appealing dining room; meals receive repeated praise for taste and contribution to nutrition (weight gain). Activity programs are active and varied, with weekly outings, Wednesday trips, off-campus shopping, and Friday night football events highlighted as valuable social opportunities that engage residents. Rooms are described as average in size — adequate but not exceptional — and the facility's proximity to families is noted as a convenience.
Notable patterns and implications: reviewers consistently separate the facility’s strengths (therapy, wound care, food, activities, cleanliness, certain staff/administration) from its weaknesses (nursing responsiveness, medication timeliness, and at least one severe hygiene incident). The presence of both strong positive elements and serious negative incidents suggests variability in day-to-day nursing execution or staffing levels. For prospective families or stakeholders, the reviews indicate the facility can provide excellent rehabilitative care and quality-of-life programming, but there is a documented risk of nursing-related safety lapses if staffing/response issues are not addressed. Several families found the positives sufficient to feel secure, while one or more families intend to remove loved ones after experiencing or observing safety concerns.
In summary, Tri State Health And Rehabilitation Center is repeatedly praised for therapy, wound care, food, cleanliness, and engaging activities, and has specific staff and leaders who receive strong commendations. However, there are serious and specific complaints about nursing responsiveness, medication delays, and hygiene/safety incidents that undermine confidence for some families. The most consistent message is that the facility offers many high-quality services and compassionate staff members, but the variability in nursing timeliness and staffing is a key risk factor that prospective residents and families should probe further.
