The reviews for St George Health Care Center are highly mixed and reveal a polarized picture: some reviewers describe warm, caring, and professional experiences while others report serious neglect, mistreatment, and operational failures. Positive comments consistently highlight compassionate individual staff members, a welcoming atmosphere, good food, and a strong activities program. Negative comments include a range of serious allegations from rudeness and inexperience to potential abuse and medication mishandling. The overall sentiment is one of inconsistency — the facility appears capable of delivering excellent, home-like care in some instances, but also shows repeated and severe lapses in others.
Care quality and clinical oversight emerge as major areas of concern. Multiple reviews allege medication management failures (for example, nurses allowing medication to run out) and describe the nurse practitioner as not thorough. There are reports of poor feeding and ignored pain, and at least one reviewer attributes their parent's death to suspected poor care. Such statements indicate potential lapses in clinical protocols, monitoring, and escalation. Conversely, some families praise nurses and caregivers as caring and always present, suggesting that clinical quality may vary greatly by shift, team, or specific caregivers.
Staff behavior and competence are recurring themes with stark contrasts. Several reviews praise specific staff members and teams — notably mentions of Eugenia and Sharon as attentive and acting in residents' best interests — and describe staff as friendly, helpful, and professional. At the same time, there are numerous reports of rude, uncaring, or inexperienced staff, explicit incidents of staff misconduct (including a nurse cursing at a resident), and allegations of abuse that required police involvement. CNAs, in particular, are called out by some reviewers as neglectful. This mixed feedback points to inconsistent hiring, training, or supervision practices that produce widely variable resident experiences.
Operational and administrative issues are also prominent. Families report unresponsive administration, staff ignoring concerns, long hold times and a rude receptionist, and requests that management retrain or suspend problematic employees. Residents and families also described practical problems such as difficulties with transportation to appointments, TV on/off issues, and general coordination failures. Additionally, some reviewers express concern about facility monitoring or potential closure, indicating anxiety about regulatory scrutiny or stability of the operation.
Dining and activities are clear strengths in many accounts. Several reviewers praise the food as tasty and satisfying and describe the activities department as exceptional and engaging — contributing to a 'home-away-from-home' atmosphere when other aspects of care are working well. These consistently positive elements suggest the facility has capabilities and programs that can significantly enhance resident quality of life when paired with reliable clinical care and respectful staff.
Taken together, the reviews indicate that St George Health Care Center has real strengths (dedicated individual caregivers, good food, and strong activities) but also serious and recurring weaknesses (clinical lapses, medication/documentation problems, rudeness, allegations of abuse, and administrative unresponsiveness). The pattern is one of high variability: families may encounter excellent care from specific staff members or teams, yet face serious risks of neglect or misconduct at other times. The most salient priorities implied by these reviews are consistent clinical oversight (medication and pain management), improved staff training and supervision to reduce rude or abusive behavior, clearer administrative responsiveness to family concerns, and thorough investigation of any reports of abuse or neglect.