Overall sentiment across the reviews is mixed but leans negative because of persistent and serious facility and staffing problems that many reviewers highlight. Several reviewers praise elements of clinical care—most notably the Physical Therapy and rehabilitation services and occasional members of staff who are described as genuinely caring, attentive, and capable of providing excellent care. Dining receives a positive mention as "above-average," and multiple reviewers note that there are good aspects to resident life such as friendly fellow residents. However, these positives are outweighed in many accounts by repeated reports of unsanitary conditions, poor building upkeep, and inconsistent day-to-day caregiving.
Care quality is described in polarized terms. On the positive side, reviewers repeatedly cite "excellent Physical Therapy," successful rehabilitation, and instances of "amazing care" delivered by particular staff members. On the negative side, numerous accounts allege negligence: lost clothing, failure to clean rooms, dirty equipment (including IV poles), and general neglect of residents' personal needs. CNAs are specifically singled out in several reviews as "lazy," "uncaring," or neglectful, and multiple reviewers state that their loved ones' rooms were never cleaned. This creates an unpredictable care environment where the experience depends heavily on which individual staff members are on duty.
Staffing and responsiveness problems are a frequent theme. Even where reviewers acknowledge genuinely caring staff, they also report poor responsiveness overall—missed callbacks, failed follow-through, and referral-process difficulties. Families describe frustration and anger related to how staff and the facility communicate with them and manage transitions. There are also repeated comments about variability: some staff are praised for being attentive, while others are characterized as uncaring or irresponsible. That inconsistency contributes to a lack of trust and a negative impression of how the facility treats residents and families.
Facility condition and cleanliness are major concerns. Several reviewers use strong language to describe the building as "atrocious" and repeatedly report a strong urine smell in rooms and other unsanitary conditions. Specific examples include dirty rooms, contaminated equipment like IV poles, and overall poor housekeeping. Small rooms and shared bathrooms are also noted as drawbacks to living comfort. For some families these environment issues were severe enough that residents were moved to other facilities.
Administrative and management issues appear to exacerbate clinical and environmental problems. Reviewers report difficulty with the referral process and negative impressions of how families are treated by management. The facility is described by some as having poor morale and "too much drama," which likely contributes to inconsistent care and communication failures. Financial concerns are also mentioned—families on fixed incomes are worried about costs relative to the quality they receive.
Dining and social life get relatively favorable mentions: food is described as above-average, and reviewers note good interactions with other residents. Nonetheless, these elements are insufficient to counterbalance more serious safety and hygiene complaints for many families.
In summary, prospective residents and families should be aware of a mixed picture: strong rehabilitation and some caring staff exist, and dining and community aspects may be positive, but frequent reports of unsanitary conditions, poor building upkeep, inconsistent and sometimes negligent caregiving (especially among CNAs), weak responsiveness, and management/communication problems are substantial red flags. If considering this facility, visitors should prioritize an in-person inspection focused on cleanliness and odors, ask for recent housekeeping and infection-control records, meet direct-care staff across multiple shifts to assess consistency, and clarify referral and communication procedures with management before making a placement decision.
