Suburban Healthcare and Rehabilitation

    20265 Emery Rd, North Randall, OH, 44128
    3.6 · 25 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    1.0

    Filthy facility neglectful care avoid

    I stayed here and had mixed experiences: some staff were caring, friendly and organized and they ran nice events, but overall I was disappointed. Housekeeping and infection/safety practices were poor-filthy rooms and sheets, urine odor, dirty diapers left, outlets missing covers, broken elevators and leaks. Care was inconsistent: call lights often unanswered for long periods, residents left unbathed or screaming for help, aides and nurses slow or inattentive, and meals were frequently cold or wrong for diabetics. Administration was unresponsive to complaints; I cannot recommend this facility.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.64 · 25 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.2
    • Staff

      3.2
    • Meals

      2.3
    • Amenities

      2.3
    • Value

      3.6

    Location

    Map showing location of Suburban Healthcare and Rehabilitation

    About Suburban Healthcare and Rehabilitation

    Suburban Healthcare and Rehabilitation sits in North Randall, Ohio, at the corner of Miles Road and Emery Road, and runs as a 150-bed skilled nursing facility, usually caring for about 114 residents daily, where people can find long-term care, hospice care, short-term rehab, memory care, respite care, and specialized onsite dialysis including the Dialyze Direct Program and tracheostomy support, which can help folks who need extra kidney support without leaving the center, and that's something not every place offers. Staff here give physical, occupational, and speech therapy, and there's a Casino Room for recreation, making for a homelike setting that tries to promote community even while some areas need attention. Management by Garhill Integrated Management LLC started in February 2022, with Suburban Holdco LLC as the owner, along with indirect owners North Randall Opco LLC, Suburban Nursing LLC, Mayer Guttman, and Naftali Shapiro, and this facility is part of CommuniCare, a group known for operating several healthcare locations. Inspection reports have noted infections, nutrition, and food handling problems, plus they've come up short on providing enough food and fluids to residents at times, and overall, nurse staffing hours are lower than the statewide average, with staff turnover a bit higher too, meaning the team might be stretched thinner than at some other places, which could affect the daily routine or attention to detail. The place says it focuses on giving person-centered care and helping residents stay engaged and as independent as they can, and the staff do offer care planning for health and comfort, but it's always wise to look closely at inspection reports and ask lots of questions, since this facility has had a pattern of quality issues over the years according to government records, especially involving infection control and nutrition.

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