Overall sentiment across the reviews is strongly positive about the quality of care, the skill of the clinical and therapy teams, and the compassion shown by staff. Many reviewers singled out the rehabilitation services as especially effective and credited the facility with successful recoveries. Nurses, aides, and therapists are repeatedly described as attentive, patient, and professional; specific praise includes clear medication explanations, hands-on help with hygiene and mobility, and staff who are continually available. Multiple accounts indicate that staff not only address medical needs but also provide emotional support — using humor, conversation, and personalized attention — which families found comforting.
Staff culture and communication are consistently highlighted as strengths. Reviewers note empathetic and helpful admissions personnel, courteous reception, and good communication with family members about care and progress. High employee retention and long-tenured staff are mentioned, which reviewers linked to continuity of care and strong relationships between staff and residents. Several reviews emphasize that staff “go above and beyond,” providing extra assistance such as reading the paper to residents, involving them in activities, and providing thorough information and support to families.
The facility’s cleanliness and housekeeping are repeatedly praised: many reviewers describe the interior as immaculately clean, odor-free, and well-kept. Rooms are called comfortable and home-like, and housekeeping responsiveness is viewed positively. The social and activity programs are another frequently-mentioned asset — residents have access to multiple activities per day (crafts, karaoke, bingo, outings, car shows, park trips) which contribute to a lively social environment and residents’ enjoyment. Dietary staff are described as kind and flexible, and many residents enjoyed the meals, though a few reviewers found food quality merely average.
Despite strong praise for people and services, the physical plant and resourcing raise recurring concerns. Several reviewers describe parts of the facility as dated, dark, or not refreshed in decades; some go so far as to say the building feels depressing in places or suggest it needs major renovation or replacement. The exterior and site layout drew criticism — the back of the building is reportedly confusing and the exterior unappealing, even though the interior (described by some as a beautiful Georgian-style mansion) is attractive. Operational issues were rare but notable: at least one reviewer reported no hot water and expressed concern about the business’s viability. Staffing levels are another consistent caution: while staff are praised for their commitment, multiple reviewers observed that employees are spread thin and that additional aides would improve care and responsiveness.
In summary, Divine Rehabilitation and Nursing at Schoenbrunn is portrayed as a facility with excellent clinical and rehabilitative outcomes, warm and compassionate staff, strong family communication, and a robust activity program — all set within an interior that is clean and home-like. The main areas for improvement are physical infrastructure and resourcing: the building shows age in places and some exterior/layout issues exist, occasional utility problems and questions about long-term viability were raised, and staffing could be increased to reduce strain on personnel. Overall, the dominant theme is that the people who work there make the difference; many reviewers call it a hidden gem and highly recommend it for skilled nursing and rehab despite the facility’s physical shortcomings.
