Overall sentiment across the reviews for O'Neill Healthcare Fairview Park is highly mixed, with a clear bipolar pattern: the facility's rehabilitation and therapy services receive very strong, consistent praise, while nursing care, staffing levels, and management responsiveness show significant variability and repeated criticism. Many reviewers report excellent PT/OT outcomes, with therapists and the rehab wing described as "top-notch," "state-of-the-art," and instrumental in returning residents home. These rehabilitation successes are a major strength of the facility and are often cited as a primary reason families recommend the center for short-term rehab stays.
Staff-level feedback is polarized. Numerous individual nurses, aides, admissions coordinators, and other staff members are singled out by name for compassionate, attentive, and exceptional care—examples include repeated praise for people such as Fadia Nader, Jelena, Sunny, Diamond, Keri, and others. Reviewers describe caring aides who form family-like bonds with residents, helpful dietary staff, friendly housekeeping, and admissions and case-management personnel who make placement and transitions easier. Hospice coordination and occasional administration responsiveness are also noted positively, and some families express deep gratitude for compassionate end-of-life support.
Counterbalancing those positives are frequent, recurrent complaints about chronic understaffing, especially on weekends and night shifts. Many reviewers report long delays responding to call lights, missed or late medications, and aides having unmanageably high patient loads. This understaffing is tied to a cascade of care failures in multiple reports: hygiene lapses (residents left in soiled diapers or sitting in urine/feces for hours), missed showers, sheets not changed, delayed feeding assistance, and in multiple serious accounts, neglected wounds and incorrect or changed medications without proper communication. Several reviewers describe catastrophic outcomes linked to clinical failures, including a report of sepsis from an unrecognized wound and other alleged wounds accrued during stays. These safety and quality-of-care concerns are among the most serious themes in the negative reviews.
Communication and management accountability emerge as another divided area. Some families praise an "extremely responsive" administration that addressed hospice needs, promptly resolved issues, and provided clear updates. Others report poor communication about codes, visitation restrictions, discharge orders not followed, absent or unhelpful administrators (especially on weekends), unreturned calls, broken reimbursement promises, and an overall sense of being stonewalled when raising concerns. Charting and discharge paperwork problems were mentioned repeatedly (missing records, medication information not communicated at discharge). The inconsistent management response amplifies families' frustration when clinical or operational problems occur.
Facility, amenities, and environment generally receive favorable comments: the building is often described as bright, open, clean, and well-maintained with accessible bathrooms, roll-in showers, and pleasant common spaces. Amenities such as a chapel, cafe, beauty shop, and on-site activities are appreciated. However, housekeeping and cleanliness are inconsistent across reports—while many reviewers call the facility spotless, others report foul hallway odors, dirty rooms, and missed cleaning supplies. Dining is similarly split: several reviewers praise tasty meals, accommodating dietary options, and a chef-led kitchen, while others report cold food, small portions, or late meal delivery (with some naming ARAMARK as a problem). Food quality appears to vary by unit or shift.
Patterns worth noting for decision-making: the facility is repeatedly recommended for short-term rehabilitation stays because of excellent PT/OT staff and good rehab outcomes. Long-term residency or placement of medically complex patients warrants caution: multiple reviewers attribute poor long-term care outcomes to understaffing, inconsistent nursing skill, medication and wound-care errors, and lapses in hygiene and monitoring. Weekend coverage and overnight responsiveness are recurring weak points, and families should specifically ask about staffing ratios, weekend RN coverage, wound-care protocols, and emergency transfer processes. When possible, prospective residents and families may benefit from observing day and night shifts, asking for references, and clarifying who will manage wound care and complex clinical needs.
In summary, O'Neill Healthcare Fairview Park shows strong capabilities in rehabilitation and has many individual staff members who deliver outstanding, compassionate care. At the same time, systemic issues—mainly understaffing, inconsistency of nursing competence, occasional serious clinical safety failures, and uneven management responsiveness—generate enough negative reports to warrant careful vetting before placement, particularly for residents who require high levels of medical supervision or long-term care.
