Overall sentiment in the reviews for Maple Gardens Rehabilitation and Nursing Center is strongly mixed: many reviewers praise the facility's cleanliness, the kindness and dedication of many staff members, and successful rehab outcomes, while a significant number of other reviews allege serious lapses in care, communication failures, and even misconduct. Positive accounts repeatedly highlight a clean, well-maintained environment, friendly and helpful personnel who treat residents like family, and rehabilitation services that produced concrete improvements in mobility and independence. Several families noted the facility’s willingness to help vulnerable people (including offering housing to someone experiencing homelessness) and appreciated follow-up calls after discharge and active involvement by the rehab director in care planning.
Facility and amenities receive frequent positive mention. Multiple reviewers called the building beautiful and comfortable, with a social atmosphere among residents and staff. Dining is described as good by several reviewers, and the availability of on-site smoking was explicitly noted as a positive by some residents/families. The facility’s responsiveness in at least one documented emergency — administration of Narcan after an overdose — was credited with saving a life, indicating that there are staff capable of effective emergency response. Many reviews emphasize staff pride, compassion, and a small-town, personable culture that made residents and families feel welcome.
Counterbalancing those positives, a concerning number of reviews describe serious problems that affect resident safety and trust. Recurring negative themes include allegations of neglect, delayed or absent staff response, and failures to notify families when incidents occur. Several reviewers reported medication problems — ranging from withholding medication to shipping errors when residents were discharged — and at least a few reviews connect lapses in medication or monitoring with grave outcomes, including a resident found unresponsive and deaths reported by families. There are also alarming allegations of deliberate misconduct: reports of rough or abusive handling of residents, accusations that staff tried to trick a resident into signing over power of attorney or financial assets, and claims of inappropriate nude photographs taken by staff. These are severe allegations that, if accurate, indicate systemic failures in supervision and protection of residents.
Many reviews point to inconsistency: the same facility is described by different writers as both excellent and unsafe. This pattern suggests variation by shift, by specific caregivers, or over time. Reviewers mention management and ownership changes, occasional supply shortages (for example, running out of basic items like food cups), and maintenance issues (lights going off, inadequate showers), which some say reflect poor oversight. Several complaints about staff being distracted (on their phones) and of unresponsive nurses or aides increase concerns about staffing levels, training, or workplace culture. At the same time, other families report attentive staff, successful rehab, and clear communication, indicating that positive experiences are common but not universal.
Taken together, the data paint a picture of a facility capable of providing very good, rehabilitative, and compassionate care under the right circumstances, but also one with repeated, serious negative reports that families should not ignore. The most consistent strengths are cleanliness, effective rehabilitation for many patients, a caring subset of staff, and a friendly resident atmosphere. The most serious and frequent risks reported are inconsistent care, medication and communication failures, allegations of abuse or misconduct, and management issues. Because experiences vary widely, prospective residents and families would be well advised to visit in person, ask specific questions about staffing, care plans, medication management, incident reporting, and supervision, and to verify how the facility addresses complaints and monitors staff conduct. Monitoring care plan meetings, keeping lines of communication open with the rehab director or nursing leadership, and documenting any concerns promptly emerge from the reviews as practical steps for families who are considering or already using Maple Gardens.
