Overall sentiment across these reviews is mixed but strongly characterized by two dominant and opposing themes: an active, engaged activities program and therapy team plus signs of administrative turnaround, versus serious, recurring problems with nursing staffing, housekeeping, cleanliness, and meal/medication reliability. Multiple reviewers praise the activities director and the activities department for organizing cookouts, birthday parties, and varied programming that reduces loneliness and improves morale. Therapy staff receive consistent positive mentions for effectiveness. Several reviewers describe a warm, family-like atmosphere with smiling, grateful residents and improved morale, especially after reported leadership changes.
However, many reviews detail significant and specific care and operational failures. Short staffing among nurses and CNAs is a recurrent complaint, linked to delayed responses, staff perceived as rude or unprofessional, and examples of neglect (residents left in soiled conditions, long waits for assistance). Multiple reviewers report medication problems — medications not being administered correctly, alleged medication theft, and at least one account of a resident's condition worsening due to medication issues. Cleanliness is another major concern: while the exterior and grounds are praised, the interior is repeatedly described as filthy (sticky floors, trash and crumbs left on the floor, overflowing trashcans), with some families reporting they had to change bedding themselves. Several reviewers attribute these problems to housekeeping staff quitting and general short staffing.
Dining and dietary management produce mixed to negative feedback. There are reports of missed meals (including no food on Christmas day and not being fed over weekends), lost meals, and poorly managed meal timing. Dietary restrictions — specifically gluten-free diets — are noted as not being understood or followed by staff, creating a safety risk for residents with strict needs.
Management and leadership receive both criticism and praise. Earlier reviews portray leadership as focused on insurance and finances rather than resident quality of life, and some reviewers felt the facility should be avoided for hospice or long-term care. Others report a meaningful turnaround: arrival of an experienced Director of Nursing, housekeeping and food service changes, improved nursing staff, and enthusiastic administration that families feel is making progress. Admissions staff and the medical director/NPs are cited positively in several reviews, and some families report smooth transitions and prompt problem resolution.
A notable pattern is inconsistency: the same facility is described in some reviews as having compassionate, attentive caregivers and in others as the "worst nursing facility" with negligent staff. This variability suggests staffing reliability and leadership stability are key determinants of current experience. Specific severe incidents (medication theft, residents left in feces, prolonged lack of food) reported by multiple reviewers are serious red flags and contrast sharply with accounts of excellent therapy, activities, and improving administration.
In summary, prospective residents and families should weigh the clear strengths — an active activities program, strong therapy services, some caring medical leadership, and reported signs of a positive turnaround — against persistent and significant risks: ongoing short staffing, intermittent poor nursing care, serious cleanliness and housekeeping lapses, medication and dining safety concerns, and prior management practices perceived as prioritizing finances over care. The reviews document both real improvement under new leadership and repeated, specific negative incidents. If considering this facility, verify current staffing levels, housekeeping routines, dining/dietary management, medication administration safeguards, and ask for recent outcomes/inspections to confirm that the documented improvements are sustained and that past serious problems have been resolved.
