Overall sentiment across the reviews is mixed but leans positive around clinical rehabilitation services and many frontline staff, with significant operational and safety concerns raised by several reviewers. The most consistent praise centers on the facility's physical therapy and rehab program: multiple reviewers described the PT team as excellent, compassionate, knowledgeable, and effective, with remodeled gym areas and therapists that left a strong positive impression. Several reviewers specifically noted a "rehab-first" orientation and recognition of the therapy staff, suggesting that Lexington Health Care Center is particularly strong for post-acute rehabilitation needs.
Nursing and caregiver interactions receive frequent positive mentions. Reviews describe nurses and staff as compassionate, kind, and quick to address problems, with daily checks and dignified treatment. Front-desk staff and housekeeping are also noted as welcoming and helpful, and the facility is repeatedly described as clean with no unpleasant odors. Taken together, these comments portray a team that can be caring and responsive, especially in the context of short-term rehab stays.
However, there are notable and serious negative themes that prospective residents and families should weigh heavily. Several reviewers reported problems tied to smoking policy enforcement, including discharge due to smoking policy and an unspecified smoking-related room incident. More alarmingly, at least one reviewer reported being given scabies at discharge and another labeled their stay the "worst medical experience," which raises red flags about infection control, patient safety, and the quality of medical oversight. There are also mentions of transfers or discharges because the resident’s level of care exceeded what the facility can provide, indicating potential limits in medical complexity the center can manage.
Facility and comfort issues are mixed. Many reviewers praised cleanliness and the absence of odors, and noted remodeled therapy areas; yet the building overall is described as older, rooms as small and uncomfortable, and some rooms share bathrooms. Several reviewers characterized the atmosphere as "standard institution" rather than homey. Activity programming appears inconsistent in reviewers’ eyes: some mention activities being available, while others say there are not enough recreational activities. Staffing attentiveness is mostly praised but not uniform—some reviewers felt staff could have been more attentive in certain instances.
Patterns suggest Lexington Health Care Center excels at rehabilitation and provides compassionate bedside care in many cases, but has variable performance in policy enforcement, infection control, and managing higher acuity medical needs. The positive reviews cluster around therapy outcomes, cleanliness, and friendly staff; the negative reviews cluster around serious safety/medical issues (smoking incidents, scabies, transfers for higher care), room comfort and facility age, and occasional lapses in attention or activity offerings.
For prospective residents or family members: ask direct questions about infection control procedures, recent infection history, how the facility enforces smoking policies (and how that affects room safety), the facility’s capability limits for higher-acuity patients, room layouts (private vs. shared bathrooms), and activity programming. Also inquire about PT staffing levels and success metrics if rehab is a priority. The facility shows clear strengths in therapy and many staff interactions, but the reported safety incidents and operational limitations are significant considerations that warrant direct clarification before admission.
