Overall sentiment in the reviews is mixed and highly polarized, with substantial praise for therapy/rehab services and certain staff members, but serious criticisms related to clinical care, sanitation, food service, and consistency of staff professionalism. Several reviewers describe a positive experience focused on rehabilitation outcomes: the facility is called beautiful and clean by some, therapists are singled out as excellent, and rehab is credited with helping residents regain strength. Reviewers who had positive experiences also emphasize caring, compassionate staff who are willing to go above and beyond, enjoyable activities (daily church, cookouts, bingo, cards), pleasant rooms with good views and many TV channels, and generally satisfactory care for short-term rehab stays.
Conversely, a number of reviews report concerning lapses in basic clinical and operational standards. The most serious clinical issues include delayed medication administration (an extreme example cited is an 8-hour delay), inconsistent monitoring of medically required blood tests, and delays in assistance for toileting needs (one report of a 2.5-hour wait). There are specific and alarming reports of dietary mismanagement: expired dairy being served and a resident on a blood thinner being served green vegetables despite the risk. Meals are described by some as nutritionally poor or unacceptable (an example given is a "green hotdog and green beans"). These items together indicate potential risks to resident safety and require immediate administrative attention.
Sanitation and pest control are another focal concern with a sharp contrast in reviews: while some call the facility clean, others report ongoing insect abatement, a persistent facility smell, generally poor cleanliness, and an extreme report of a rat in a resident's room for three months. Such accounts point to inconsistent environmental maintenance and pest control practices that could have major implications for infection control and resident well-being. Related to dignity and privacy, reviewers also raised issues about lack of restroom privacy, which affects residents' comfort and sense of safety.
Staffing and professionalism receive mixed feedback. Multiple reviewers praise staff as attentive, caring, compassionate, and professional, especially therapy staff. At the same time, other reviewers describe staff as ill-prepared and unprofessional, with families expressing unhappiness and stating they would not recommend or return. This inconsistency suggests variability in training, supervision, shift coverage, or culture between units or shifts.
Activities and social engagement are consistently a relative strength: organized church services, cookouts, and recreational activities like bingo and cards are mentioned positively and appear to support resident quality of life for those who participate. Short-term rehab residents and their families, in particular, report favorable outcomes and recommend the therapy services.
In summary, Arbor Manor Care Center appears to provide strong rehabilitative services and has staff and amenities that some families appreciate. However, there are multiple and recurring reports of serious operational and clinical shortcomings—medication and lab monitoring lapses, dietary errors (including serving expired food and contraindicated items), long waits for personal care, and pest/cleanliness problems—that present potential safety risks. The mixed nature of the reviews indicates inconsistent performance across different areas or shifts. Families should weigh the significant positive reports about therapy and certain staff against the documented safety and sanitation concerns; prospective residents and families would be prudent to ask management specific questions about medication administration protocols, lab monitoring, dietary safeguards for high-risk residents, pest control measures, staffing levels, and recent inspection or corrective action records before making placement decisions.
