Overall sentiment across the reviews is strongly positive about the culture, staff, and work environment at Frankfort Terrace. Numerous comments praise leadership (including the administrator and nursing leadership like the DON and ADON), long staff tenure, teamwork, and a family-like atmosphere. Reviewers repeatedly describe the facility as clean, organized, welcoming, and home-like, with friendly residents and an active activities department. Many current and former employees characterize Frankfort Terrace as a great place to work; multiple staff members report long tenures (several decades in some cases), which supports the impression of stable staffing and institutional continuity. Several family comments express gratitude for personalized attention and care, with at least one long-term resident (eight years) and examples of staff treating residents as family.
Care quality impressions are mixed but lean positive in the aggregate. Many reviewers call the staff caring and attentive, and some describe improvements in resident wellbeing and life-changing experiences. Personalized attention, respectful treatment, and organized care processes are recurring themes. Dining is generally described positively (nourishing meals), though one review explicitly stated that the resident disliked the food, indicating some variation in culinary satisfaction. The activities program and social environment are described as fun and supportive, contributing to an overall safe and engaging atmosphere.
However, the reviews also include serious clinical concerns centered on one family’s experience. That account lists multiple adverse events for a behaviorally challenging resident or sister-in-law: chronic dehydration, multiple falls leading to hospitalization, bruises, a pressure sore (bed sore), a urinary tract infection, and a condition described as 'water on the brain' following falls. That same reviewer alleges staff hostility and advises others to avoid sending loved ones. These are significant clinical and interpersonal concerns that contrast sharply with the many positive reports. Because most other reviews emphasize experienced and caring staff, the negative report may represent an isolated but serious incident or a breakdown in care for a particular resident. Regardless, these allegations point to potential weaknesses in fall prevention, skin and infection care, hydration protocols, and family communication or conflict resolution.
Notable patterns: overwhelmingly positive evaluations of management, workplace culture, staff retention, and the general living environment; a minority but severe set of complaints related to clinical incidents and staff-family interactions. The coexistence of strong staff praise and a serious safety/clinical complaint suggests either inconsistent care practices, an isolated failing in a particular case, or differences in expectations and communication between families and staff. The facility’s many long-term employees and repeat positive comments about personalized care strengthen its credibility, but the clinical allegations should not be overlooked.
For prospective residents and family decision-makers, the major takeaways are: Frankfort Terrace appears to offer a warm, well-managed, and stable environment with strong staff teamwork and many satisfied employees and families. At the same time, prospective families should ask specific, targeted questions during a tour or care-planning meeting about fall-prevention protocols, hydration monitoring, skin integrity/pressure sore prevention, infection control, incident reporting, and how staff handle behavioral challenges and family grievances. Reviewing recent inspection reports, requesting information on staffing ratios and clinical outcomes, and speaking with current families can help determine whether the serious incidents reported are isolated or indicative of a broader problem. Overall, the balance of evidence in these summaries is positive regarding culture, staff, and day-to-day life, but there are important clinical concerns that warrant direct follow-up before making a placement decision.
