The reviews for Centre Pointe Health and Rehab Center are sharply divided but show clear patterns: consistently outstanding rehabilitation services (physical and occupational therapy) contrasted with recurrent and sometimes serious problems in nursing care, medication management, hygiene, communication, and leadership. A large portion of reviewers praise the therapy teams — their skill, compassion, and ability to restore mobility and independence are repeatedly emphasized. Specific strengths include a well-equipped on-site PT gym, multi-disciplinary therapy integration, measurable functional gains (e.g., progressing from wheelchair to cane or walking out independently), fall prevention, and therapists who are motivating and knowledgeable. Several reviewers attribute a successful discharge home and marked improvements in balance, strength, and confidence to the therapy staff, sometimes calling therapy the only reliable service they received at the facility. Updated, private or spacious rooms and pleasant grounds receive positive mention as well.
Counterbalancing the positive rehabilitation feedback are numerous and serious concerns about nursing, ancillary services, and management. Medication administration errors and missed doses are one of the most frequently cited problems — reviewers reported delays in pain medication, nurses not reading charts, missing medication printouts, and systemic failures in ensuring timely doses. Call-button response times are often poor, with some accounts describing waits of hours. Several reviewers described rude or disrespectful behavior from nurses and supervisors, including incidents where supervisors were inattentive during call lights. Reports of neglected personal care are common: patients reportedly went days without baths or showers, sheets were left unchanged, patients were left in urine, and toileting needs were ignored. Housekeeping lapses, filth, and hygiene breakdowns (unclean toilets, mixed-up laundry, missing glasses) appear repeatedly.
Safety-related issues and severe adverse events are present in multiple summaries. At least one review links a urinary tract infection and subsequent sepsis and cardiomyopathy to care failures, and reviewers describe patient lethargy, confusion, and deterioration possibly related to delayed or missed treatments. Several families reported poor medical oversight and lack of timely physician contact. Weekend care is frequently called out as inferior to weekday staffing, amplifying concerns about inconsistent coverage and supervision. Administrative responsiveness is also inconsistent across reviews: some families praise proactive leadership and good communication, while others report an unresponsive administrator, delayed reimbursements, and a perceived money-focused approach. A few reviewers even mention potential Department of Health involvement, reflecting the gravity of some complaints.
Dining, activities, and amenities receive mixed feedback. Some reviewers are pleased with meals, entertainment, and the comfortable environment, whereas others complain about poor food quality (e.g., bologna sandwiches), missing condiments, and crowded dining rooms. The facility’s physical plant and newer rooms, bathrooms, and walk-in showers are praised in multiple accounts; however, inconsistent housekeeping undermines those physical advantages in some cases. Social interactions and staff who provide social visits or go 'above and beyond' are noted positively, but these experiences appear uneven and dependent on individual staff members or shifts.
Overall sentiment: The dominant pattern is one of a strong rehabilitation program that delivers excellent outcomes for many patients, paired with significant variability and shortcomings in nursing care, medication safety, hygiene, communication, and management. Experiences vary widely — several reviews describe exemplary, compassionate 24/7 care and successful rehab stays, while others describe neglect, unsafe practices, and poor communication that they felt harmed patients. This variability suggests systemic issues with staffing levels, shift-to-shift consistency, leadership oversight, and quality control. Families considering Centre Pointe should weigh the facility’s clear rehabilitation strengths against recurring reports of nursing and ancillary service failures. If considering an inpatient stay, particularly for medically complex patients, prospective families should ask specific, documented questions about medication administration protocols, nurse staffing ratios (including weekend coverage), hygiene and bathing schedules, physician coverage and communication practices, incident reporting and follow-up, and whether recent corrective actions or investigations have occurred. For patients seeking high-quality outpatient therapy, reviewers frequently recommend the therapy team; for full inpatient care, reviewers offer mixed recommendations and advise vigilance and family involvement to ensure basic needs and safety are consistently met.
