Overall sentiment in these review summaries is highly mixed but leans toward serious concerns when negative reports are considered. Several reviewers describe exceptionally positive rehabilitation experiences — notably effective physical, occupational, and speech therapy, caring and responsive nurses, successful recoveries that enabled discharge to home, and engaging life enrichment activities including group outings, an outdoor patio, vending machines, and an on‑site barber. These accounts emphasize staff who were attentive, helpful, and quick to respond, satisfactory meals (with substitutions), and a community feel among longer‑term residents.
However, an equally strong and consistent set of negative themes appears across numerous reviews and raises major red flags. Multiple reviewers report severe cleanliness and infection‑control problems: filthy hallways, mildew in shared bathrooms, garbage left in drawers, and pervasive urine odor. Several accounts explicitly mention rodent and roach evidence (feces and traps under beds). Housekeeping is described as inadequate or nonexistent in some areas, and the facility is frequently characterized as old or outdated. Some reviews allege unusable or outdated bed equipment and general facility deterioration.
Care quality and basic nursing practices receive sharply divergent assessments. While some residents describe quick responses, caring nurses, and good individualized care, other reports allege nurse neglect: residents left sitting in urine for hours, dirty diapers, exposure to feces, medication delays, and delayed meal delivery. There are extremely serious allegations tying neglect to dehydration, kidney failure, and even death. Additionally, reviewers cite confrontational or rude staff interactions, including reported fights between patients and staff and inappropriate placement decisions (for example, frequent bed changes for a bedridden patient). These contrasting accounts suggest inconsistent standards of care that vary by unit, shift, or individual caregiver.
Management, communication, and administrative responsiveness are recurring concerns. Several reviewers report difficulty contacting the facility or receiving clear information from supervisors or administration. Complaints about care are described as unresolved; some reviewers say the administration was unresponsive or that reimbursement/refund processes were handled poorly. Conversely, some positive reviewers do praise particular supervisors or therapy teams, reinforcing the pattern of uneven performance depending on personnel or timing.
Dining and enrichment show a similar split: a number of reviewers say the food was good or adequate (with substitutions available), and life enrichment offerings — therapy programs, events, and outings — are repeatedly cited as valuable to recovery and morale. Yet other reviews mention delayed meal delivery that left residents hungry or thirsty. The facility’s advertised amenities and environment are sometimes described as not matching reality: loud music, dreary wings, and a facility that is "not as described" on its website appear in multiple negative comments.
Taken together, the reviews paint a picture of a facility capable of delivering excellent rehabilitation and compassionate care in some cases, but also prone to significant lapses in cleanliness, basic nursing care, and administrative responsiveness in others. The most common patterns are (1) high variability in staff performance and care outcomes, (2) recurring sanitation and pest problems, and (3) administrative communication and complaint‑resolution failures. Prospective residents and families should weigh the positive therapy outcomes and some caring staff against the severity and frequency of the cleanliness and neglect complaints.
If you are considering this facility, it would be prudent to visit in person and observe key indicators: general cleanliness of hallways and bathrooms, presence of pests, condition of patient rooms and beds, mealtime operations, call‑light response times, and staff interactions with residents. Ask management about infection‑control practices, staffing levels (especially overnight), turnover, how complaints are handled, and what monitoring is in place for incontinence care, hydration, and medication administration. Given the severity of some allegations (dehydration, medication delays, and pest infestations), families should verify current conditions directly and consider alternate options if these problems appear ongoing or unaddressed.
