Overall sentiment across the reviews is mixed but polarized: many families and reviewers praise The Green House Cottages of Southern Hills for its physical environment, Green House model, and the genuinely warm, resident-focused attitude of many staff members, while a smaller but serious subset of reviews reports major safety and care failures that raise significant concerns.
Facility and model: Multiple reviewers consistently describe the campus as recently built, attractive, and designed around the Green House small-house model. The cottages are described as spacious, home-like, and family-friendly with private bedrooms and private bathrooms, open kitchens, dining areas where families can join for meals, flat-screen TVs, and an overall non-institutional feel. Several reviewers emphasize that the environment feels like a home rather than a traditional nursing facility, and that regular social events and gatherings are held, contributing to a lively, non-gloomy atmosphere.
Staff and culture: Many reviews highlight warm, welcoming staff and leadership, with particular praise for the Director of Nursing (DON) and Assistant DON being caring and resident-first. CNAs are often described as attentive, doing both caregiving and cooking, and families report strong communication from staff. Reviewers also note that there is an RN on staff and that preventive health monitoring takes place. Training in Alzheimer's/dementia care and alignment with Green House philosophies are mentioned as positive cultural elements.
Dining and activities: Home-cooked meals and family-involved dining are repeatedly praised; reviewers describe food that feels like home cooking rather than institutional fare. Activities and social events are mentioned frequently as strengths, supporting residents’ social engagement and contributing to an overall positive daily life within the cottages.
Clinical quality, safety and serious concerns: Despite many positive comments, several reviews describe deeply disturbing clinical and safety incidents. Specific allegations include understaffing (for example, shifts with only one nurse instead of two), a caregiver dropping a resident resulting in leg swelling, residents found unable to move or in extreme pain, a report of a patient who deteriorated after hip surgery recovery and was later found deceased after apparent delays/transfers, refusal of clinical requests such as x-rays in at least one account, and instances of residents being left face down or otherwise inadequately assisted. One review reports unprofessional behavior such as a night-shift nurse bringing a child into the sitting area. These incidents create a pattern of serious lapses in some cases — not broad, uniform complaints, but severe failures when they occur.
Patterns and variability: The reviews reflect a pronounced variability in experience. Many families report excellent care, cleanliness, and strong communication; others recount neglect, safety events, or poor responsiveness. This suggests inconsistent performance across shifts, cottages, or time periods — reviewers often connect the negative events to understaffing and shift-level issues. Cleanliness is another mixed theme: while many state the cottages are clean with no odor, there are repeated comments from some reviewers about strong urine/feces odor and poor cleanliness in certain situations.
Management, policies, and logistics: A few reviewers mention administrative or logistical concerns, including higher cost and worry about Medicaid policies or acceptance, and confusion about the facility's precise location (Rison vs Sheridan). Families who experienced problems expressed distrust and concern about how management handled incidents, transfers, and clinical escalation decisions.
Conclusion and implications: The Green House Cottages of Southern Hills receives strong praise for its physical environment, Green House model, family-friendly dining and activities, and for many staff members who provide warm, resident-focused care. However, the presence of multiple reports of serious safety incidents, alleged neglect, staffing shortages, and inconsistent clinical responsiveness are significant red flags. The overall picture is of a facility with many strengths that may be undermined by inconsistent staffing or management practices at certain times. Prospective residents and families should weigh both the highly positive reports about environment and staff culture and the reports of severe adverse incidents when making placement decisions, and should seek clear, current information about staffing levels, clinical oversight, incident reporting, transfer policies, cleanliness protocols, and Medicaid/financial policies to confirm whether the facility consistently meets safety and care expectations.
