Overall sentiment in the reviews for Lakeside Nursing Center is mixed, with clear strengths around the facility environment and social programming but significant and recurring concerns about care consistency, staffing, and certain aspects of clinical and daily support. Multiple reviewers praise the cleanliness and atmosphere — describing the center as very clean and well-lit — and highlight friendly, helpful staff members. At least some families report that their loved ones are happier after arrival and that the food "has flavor" and is "not bad." There is a visible social component that reviewers appreciate: a range of activities is offered (games, trivia, bingo, movies with popcorn and soda), and reviewers note a positive resident community and pleasant dining area.
However, these positive impressions are counterbalanced by serious criticisms that suggest variability in care quality. Several reviews describe missed or promised restorative therapy that was not provided, medication management failures, and neglectful behavior such as failure to assist with personal items. One reviewer reported being yelled at by a nurse and described staff as rude and negligent. There are also reports of supply shortages (out of briefs/pads), which directly affect resident dignity and care. These types of incidents are consequential and were severe enough in at least one case that a family removed their loved one within 24 hours and stated they would not recommend the facility.
Staffing and communication issues are recurring themes. Multiple reviewers explicitly describe the facility as understaffed, and others mention difficulty reaching loved ones by phone. Understaffing would help explain some of the reported neglect — delayed services, insufficient assistance, and inconsistent medication administration. At the same time, reviewers frequently contradict each other about staff demeanor: while some call staff friendly and helpful, others describe rude or negligent behavior. This suggests inconsistency in staff performance, possibly related to shift differences, specific employees, or variable management oversight.
Dining and food service receive mixed feedback. The facility has a nice dining area and some residents enjoy the meals, but several reviewers point out operational problems: no chef on site, late meal service, and limited offerings described as basic sandwiches. One review explicitly contrasted positive food comments from another reviewer who said food was acceptable. These mixed accounts indicate that while the dining environment is pleasant, the food program may suffer from staffing or management gaps that impact reliability and quality.
Facilities and activities are among the stronger, more consistent positives. Cleanliness, lighting, and the availability of various activities and events are mentioned repeatedly and appear to be reliable features that enhance resident life. Reviewers who focus on these aspects tend to report higher satisfaction overall, including families who saw an improvement in mood for their loved ones.
In summary, Lakeside Nursing Center appears to offer a clean, well-lit environment with an active social calendar and many staff members who are friendly and helpful. However, there are significant and repeated concerns about clinical reliability, staffing levels, supply availability, communication, and occasional rude or neglectful behavior by staff. The pattern is one of inconsistency: some residents and families experience acceptable or even positive care, while others encounter serious lapses that affect safety, dignity, and overall satisfaction. Prospective families should weigh the strong environmental and social aspects against the reported variability in clinical and direct-care services, and, if considering placement, they may want to ask specific questions about staffing ratios, medication management protocols, supply availability, and supervision/quality assurance practices. Monitoring the facility’s responsiveness to these issues and seeking first-hand observations (visits at different times, talking with multiple staff) could help determine whether the center meets a particular resident’s needs.
