Overall sentiment across the reviews is highly polarized but leans toward serious concern. A substantial portion of reviewers praise the facility for its rehabilitation services, some excellent nurses and aides, and comfortable physical accommodations (private rooms, windows, large bathrooms, climate control). Those positive accounts emphasize strong, capable therapy teams, friendly staff who go above and beyond, a well-kept facility in parts, engaging activities (bingo, religious groups), and an overall smooth transition experience. Several reviewers explicitly state they would recommend the facility for rehab and praise specific staff members and the meal program.
However, an equally large and impactful cluster of reviews report consistent and severe problems with nursing care, staffing, management, and safety. The most persistent operational complaint is chronic understaffing and heavy reliance on agency or untrained personnel, which reviewers link to long call-button response times (reports as long as 50 minutes), residents being left in soiled briefs or wet overnight, missed or delayed medications (including reports of pain meds not called in for long periods), and inadequate assistance with feeding. Multiple reviewers describe hygiene lapses (saturated in feces, soiled rooms left dirty for hours), missed baths, laundry neglect, and intermittent hot water — all signs of inconsistent basic care delivery.
Safety and quality-of-care concerns are frequently described in stark terms: falls attributed to lack of supervision, unexplained bruising, bedsores and pressure injuries, and even allegations of physical assault and medication administration without consent. Several reviewers called for state investigation or suggested the facility should be shut down, indicating that a subset of complaints describe more than isolated incidents. Compounding these issues are reports of poor communication from staff and administration, with families saying concerns were not escalated or addressed; some reviewers explicitly describe administrators and directors of nursing as condescending, unresponsive, or otherwise problematic.
Dining and dietary management emerge as another divided area. Some residents and families praise a robust meal program and variety, while others report cold meals, late meal delivery, and dangerous dietary mistakes — notably diabetic diet errors such as sugar being served instead of appropriate substitutes and fried foods causing blood sugar spikes. Reports of kitchen problems (messy kitchens, unlicensed food handlers) heighten concern about food-safety practices for those negative reviewers.
The physical environment receives mixed but generally more positive remarks: many highlight a newer or well-maintained building, private rooms with windows and blinds, large bathrooms, standalone closets, and clean common areas. Activity offerings and a welcoming exterior are frequently noted by families who had good experiences. Conversely, other reviewers describe the need for remodeling, roaches in rooms, and maintenance shortfalls, showing variability across units or over time.
A clear pattern across the reviews is inconsistency — care quality appears highly variable depending on time of day, staffing levels, and unit. Rehab services and some nursing staff are repeatedly praised, indicating pockets of excellent care and strong clinical capability. At the same time, systemic issues (staffing shortages, administrative failures, medication and dietary errors, and hygiene lapses) recur enough to be central concerns for prospective families. Several reviews also reference a decline from past performance, suggesting the facility may have deteriorated over time or experienced turnover that affected quality.
In summary, the facility offers notable strengths in rehabilitation, some compassionate and skilled clinical staff, private comfortable rooms, and activity programming. However, recurring reports of understaffing, long response times, medication and dietary mistakes, hygiene and safety lapses, and poor administrative responsiveness create significant risk signals. The reviews recommend caution: verify current staffing levels, review recent state inspection reports, ask about medication and dietary protocols (especially for diabetes), inspect cleanliness and kitchen practices in person, and speak directly with therapy and nursing leadership before making placement decisions. The polarized nature of the feedback suggests that individual experiences can range from outstanding to dangerous, so prospective residents and families should perform targeted, up-to-date checks and ask concrete questions about supervision, staff training, turnover, and incident reporting.
