Overall sentiment across the reviews for The Legacy of Anderson is predominantly positive, with very strong and repeated praise for the staff, community feel, cleanliness, and activity programming. The dominant theme is that employees — from sales and management to maintenance and care staff — are caring, personable, and often described as going "above and beyond." Multiple reviewers call out specific staff members by name for responsiveness (maintenance staff such as "Rudy," and team members like "Dee" and "Cristy"), and many emphasize that the culture feels home-like rather than institutional. Numerous residents and family members reported improved quality of life, active social lives, new friendships, and peace of mind after moving in, praising the ease of move-in, the helpful tours, and the welcoming environment.
Facilities and cleanliness are a major positive in most comments. The community is repeatedly described as attractive, hotel-like, bright, and well-kept, with spacious, sunlit apartments and thoughtful common spaces (game rooms, movie room, library, chapel). Housekeeping and weekly maid service are listed as included by many reviewers, and maintenance responsiveness is frequently noted as a strength. On-site amenities — including an exercise area, arts & crafts, card rooms, frequent social events, and transportation to off-site activities and doctor appointments — are widely praised and contribute to the community’s active lifestyle reputation.
Dining and activities receive generally favorable reviews but with mixed notes. Many reviewers compliment the restaurant-style dining, variety on the menu, three meals a day, flexible ordering, and social dining atmosphere. Several people described the food as very good and praised the dining format. However, a notable portion of reviews express dissatisfaction with food taste or portioning, mention changes in chefs that affected satisfaction, and raise specific hygiene concerns in dining service (allegations about staff hair contact and handwashing). Activity programming is a consistently positive element — frequent trips, games, classes, and entertainment contribute significantly to resident satisfaction — though a few comments note that physical limitations (hearing/vision loss, physical therapy needs) can limit individual participation.
Safety, medical support, and operations show mixed signals. Positive safety features cited include med-alert fobs with quick response and the general feeling of a secure, one-building environment. On-site therapy services are a plus for many residents, and some reviewers specifically credit the community with measurable health and lifestyle improvements. Conversely, there are significant concerns about medical preparedness and safety protocols: reviewers reported an inadequate COVID-19 testing policy (voluntary testing, insufficient retesting before returning to communal dining), instances of a resident being left on the bathroom floor for a prolonged period, and other allegations of staff accountability failures. These are serious issues that some families flagged as red flags. Also, as an independent-living community, The Legacy does not provide external physician care on campus, and several reviews emphasize that potential residents should be aware of medical limitations and the potential need to move when medical needs increase.
Operational and maintenance issues appear intermittently. While many praise maintenance responsiveness, multiple reviewers reported elevator problems (slow, outdated, outages and delayed repairs), occasional dirty apartments or lapses in routine cleaning, and staffing shortages that impact housekeeping and service consistency. Pest problems (specifically roaches) were reported in at least one apartment; the office reportedly acknowledged the issue but did not resolve it to that resident’s satisfaction. Some reviewers expressed frustration that marketing promising a five-star experience did not match every resident’s day-to-day experience, particularly where staffing constraints or service inconsistencies were apparent.
Cost, value, and unit specifics reflect variability in resident priorities. Several reviewers describe The Legacy as reasonably priced and a good value compared to alternatives, praising included services and the all-in-one convenience. Others felt pricing was high relative to apartment size (desire for larger/2-bedroom units), or questioned value when meal preferences or services did not meet expectations. Apartment features are generally appreciated — accessible bathrooms, full-size refrigerators, bright windows — but a recurring practical limitation is that many units lack a conventional stove, requiring residents to rely on a microwave or air fryer.
In summary, The Legacy of Anderson emerges as a warm, well-appointed independent living community with a strong culture of caring staff, robust social programming, and many attractive amenities. Families and residents repeatedly cite staff kindness, social opportunities, helpful move-in processes, and clean, hotel-like facilities as core strengths. However, prospective residents should also consider several caveats raised by reviewers: occasional service inconsistencies tied to staffing levels, maintenance pain points (notably elevators), at least one reported pest issue, some dining and hygiene complaints, and serious isolated safety/accountability concerns. The community appears to offer excellent social and lifestyle value for many independent-living seniors, but families should perform targeted due diligence (ask about current staffing, cleaning and pest control protocols, elevator maintenance schedules, dining hygiene practices, and COVID/illness policies) and confirm that the independent-living model aligns with any evolving medical needs before committing.