The reviews for Jolley Acres Healthcare Center present a mixed but detailed picture, with a substantial number of positive comments balanced by several serious concerns. On the positive side, many reviewers emphasize the quality of personal care: staff are repeatedly described as caring, compassionate, friendly, and attentive. Multiple reviewers used language such as "family-like care," "wonderful staff," and expressed gratitude for how their relatives were treated. Several accounts explicitly praise the rehabilitation services and on-site therapy, with at least one reviewer calling it the "best rehabilitation center" and others reporting satisfaction with treatment and outcomes. The presence of an activities director and organized activities was noted, which contributes to residents' engagement. Facility-related positives include a generally clean environment, a welcoming atmosphere with secure entry, and hearty, tasty meals that several visitors found appealing (including comments that food "smells good"). Efficiency and dedication among staff and management were also cited by some reviewers, and several families highly recommended the center.
However, the reviews also include multiple, significant negatives that cannot be overlooked. Several reviewers reported alarming behavior from staff, including rudeness, unwillingness to help, and at least one explicit report of staff yelling at a resident. There are reports of strong, unpleasant odors on at least one visit, and one reviewer specifically mentioned that the tour was not completed because of a negative impression. Most concerning are comments about poor monitoring of memory-impaired residents and more general safety concerns; these issues were strong enough that one reviewer issued an explicit warning to avoid the facility. There are also complaints about operational or accommodation issues, such as residents being moved from private to shared rooms, and one note that pureed food was overly thick. Cost was mentioned as a downside by one reviewer (described as expensive), though that same reviewer noted insurance coverage mitigated this concern.
Taken together, the pattern across reviews is one of variability: many families report excellent, compassionate care and effective rehabilitation, while others encountered problems serious enough to prompt negative warnings. The positive comments cluster around staff compassion, rehabilitative capabilities, meal quality, cleanliness, and a secure, welcoming environment. The negative comments cluster around inconsistent staff behavior, specific incidents of disrespectful conduct, odors, safety and supervision—particularly for memory-impaired residents—and some administrative or accommodation issues (room changes and meal texture).
For someone evaluating Jolley Acres, these reviews suggest it is important to do a thorough, targeted evaluation during a visit. Key topics to address in a tour or conversation with administration include staff training and supervision (especially regarding respectful treatment and how complaints are handled), policies and oversight for residents with memory impairment, how odors or cleanliness issues are monitored and remediated, room-assignment policies (private vs shared), dining accommodations (including texture modifications for purees), and a clear explanation of costs and insurance interactions. Because reviewers report both strong praise and strong concerns, prospective residents and families should weigh which issues matter most to them (rehab quality and compassionate caregivers versus reliability of monitoring and absence of odor/incidents), and consider speaking with current families or observing multiple times if possible.
In summary, Jolley Acres receives many commendations for caring staff, effective on-site therapy, organized activities, clean facilities, and good food from several reviewers, and several families strongly recommend it. However, there are notable and serious complaints—ranging from rude or yelling staff to safety and supervision issues for memory-impaired residents and reports of strong odors—that create a mixed overall impression. The reviews point to a facility that can provide excellent care for some residents but that also exhibits variability in performance; therefore, further direct investigation and specific questions during a tour are advisable before making a placement decision.
