Pricing ranges from
    $5,277 – 6,860/month

    Morada Cy-Fair

    11500 Fallbrook Dr, Houston, TX, 77065
    • Independent living
    • Assisted living
    • Memory care
    AnonymousCurrent/former resident
    4.0

    Kind staff, beautiful community, cautious

    I found the staff overwhelmingly kind, helpful, and attentive and the community bright, very clean, and beautiful. My apartment was spacious with a large, safe bathroom and kitchen extras, and there are plenty of activities and social opportunities-though events and participation can be inconsistent. Meals range from excellent to bland/cold, and memory care sometimes showed odor and staffing problems. Administration/billing issues and management changes have caused surprise fees and delays, so review statements closely. Overall I'm pleased with the care and atmosphere but cautious about cost and staffing stability.

    Pricing

    $5,277+/moSemi-privateAssisted Living
    $6,332+/mo1 BedroomAssisted Living
    $6,860+/moStudioAssisted Living

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Hospice waiver
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Dementia waiver
    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.24 · 196 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.0
    • Staff

      4.0
    • Meals

      3.7
    • Amenities

      3.9
    • Value

      2.8

    Pros

    • Many staff described as friendly, caring, compassionate
    • Attentive and helpful front-office and management staff in numerous reports
    • Several named staff and caregivers praised for excellent care
    • Clean, well-kept and home-like facility in many reviews
    • Wide variety of daily activities and group programming
    • Regular outings and a community bus for off-site trips
    • On-site amenities: beauty salon / barber, library, dining areas, patio and pleasant outdoor spaces
    • Multiple levels of care on campus (Independent Living, Assisted Living, Memory Care)
    • 1-bedroom apartments with adequate size; some include fridge and microwave
    • 30-day trial option available
    • Meals included (commonly 3 meals + snacks) and many reviewers liked the food
    • On-site medical resources reported (in-house physician / NP mentioned)
    • Pet-friendly community (some residents kept pets)
    • Family gathering spaces and resident ambassador programs to aid adjustment
    • Staff remembered resident preferences and personalized care at times
    • Good tour experience and marketing/sales staff often helpful
    • Well-maintained grounds and parking availability
    • Security and open secure outdoor areas reported by some reviewers
    • Weekly room cleaning and laundry service available
    • Busy, social environment where many residents socialize and make friends
    • Some reviewers reported good value compared with competitors
    • Special events (birthday parties, piano, holiday programs) and uplifting atmosphere
    • On-site chef option and varied meal choices noted
    • Assistance with benefits/financial planning provided by director in some cases
    • Flexible staff accommodations (diet changes, mobility assistance) reported

    Cons

    • Inconsistent care quality and large variability between shifts and caregivers
    • Frequent staff turnover and staffing shortages causing inconsistent service
    • Memory Care hygiene concerns (urine odor, inadequate monitoring, soiling incidents)
    • Serious clinical concerns reported: untreated wounds/decubitus, delayed treatment
    • Poor communication from staff and management; families report lack of timely updates
    • Unresponsive or unavailable nurses and slow medication/pain management
    • Billing and administrative errors, including confusing/hidden fees and incorrect charges
    • Ownership/management change (Brookdale to Atria) created billing and service issues
    • Additional/unexplained 'extra care' fees and pricing increases (including for specific conditions)
    • Some reports of pushy sales tactics and pressure to sign add-on charges
    • Food quality inconsistent: small portions, greasy/fried meals, or decline after ownership change
    • Laundry and housekeeping inconsistencies (infrequent sheet changes, missed laundry)
    • Occasional odor and cleanliness issues reported, especially in Memory Care
    • Safety incidents: falls, wandering, residents getting out of unit, inadequate supervision
    • Room allocation and administrative mix-ups (double-booking, switched rooms) on move-in
    • Distance/inconvenience between Independent Living building and dining/main building
    • Some reviewers described a nursing-home feel in assisted living areas
    • Perception that business/financial concerns sometimes take precedence over care
    • Mixed impressions of management responsiveness and leadership stability
    • Limited or uneven activity participation despite many offerings
    • High monthly rent and multiple additional fees (deposit, community fee, cable, COF choices)
    • Reports of occasional rude or poorly trained aides and managers
    • Inconsistent enforcement or clarity of facility policies (e.g., two-person assist vs. resident needs)
    • Noise/overwhelm potential due to busy location on a main road
    • Some reviewers recommended more skilled nursing for medically complex residents

    Summary review

    Overall sentiment across the reviews for Morada Cy-Fair is mixed, with a strong positive thread centered on compassionate individual staff members, a clean and pleasant physical environment, and a busy activity program — but also a persistent set of operational and clinical concerns that are significant for some families. Many reviewers emphatically praised caregivers, directors, and named staff (e.g., Amy, Mario, Max, Jonathon, Sarah) for kindness, responsiveness, and going above and beyond. The community is frequently described as home-like, well-maintained, and socially engaging: residents make friends, participate in group programming, and enjoy patios, a library, regular outings, and on-site salon services. Multiple reviewers appreciated the availability of three meals and snacks, the on-site chef option, in-house medical providers, a 30-day trial period, and pet-friendly policies. Independent Living units are noted as spacious, bright and comfortable by many. For families seeking a social, activity-oriented community with several amenities and warm frontline staff, Morada often meets or exceeds expectations.

    However, a substantial proportion of reviews describe inconsistent and sometimes troubling experiences related to clinical care, staffing, and management. Staffing shortages and high turnover recur as a frequent theme: reviewers report variability in caregiver skill and availability, slow nurse response times, and incomplete or missed tasks (medication delays, missed assistance during falls, slow follow-up). In Memory Care specifically, there are repeated reports of hygiene problems (urine odor, soiling), inadequate monitoring, and serious clinical lapses including decubitus wounds and delayed interventions. These reports contrast with other reviewers who describe excellent dementia care and engaging memory programs, underscoring variability across shifts, units, and time periods.

    Administrative and billing issues form another prominent thread. Multiple reviewers reported billing mistakes, unexplained or “extra care” charges, confusing pricing structures (base rent plus numerous potential care levels and add-on fees), and trouble obtaining refunds or accurate statements — concerns that were exacerbated for some families after the change in ownership from Brookdale to Atria. Several families described being pressured to sign for additional services or surprised by seasonal/anniversary rent increases. There are also accounts of room-allocation mishaps at move-in, and inconsistent communication from leadership when problems arise. Taken together, these administrative patterns suggest families should carefully review contracts, ask for written explanations of additional fees, and monitor billing closely.

    Dining and housekeeping opinions are mixed. Many reviewers praise the food and dining experience, citing great meals and friendly service; others report declining food quality (especially after management changes), small or fried portions, slow coffee service, and inconsistent meal delivery. Housekeeping is generally described as good, but some families noted missed linen changes, incomplete laundry service, dust under beds, and occasional insects. Facilities and amenities (salon, library, patio, secure outdoor areas) are commonly described as strengths, but practical inconveniences such as the distance between the Independent Living building and the main dining area can be problematic, especially in bad weather.

    Safety and supervision produce polarized assessments. Several families felt strongly that residents were safe and well-monitored, while others reported incidents of wandering, falls, or residents leaving unsupervised — and concerns that staffing levels did not reliably protect vulnerable residents. These safety issues often align with reports of inadequate clinical oversight in certain Memory Care cases and with families’ descriptions of management being slow to intervene. Reviewers also flagged staffing model or policy conflicts (for example, two-person assist policies vs. known resident needs) and occasional lapses in staff training or attitude.

    Leadership stability and communication are uneven themes. Some reviewers laud particular directors and managers for helping with benefits, care planning, transitions, and family communication. Others describe unresponsive managers, rude administrators, or frequent leadership changes (including firings) that undermined confidence. The ownership transition from Brookdale to Atria is repeatedly cited as a period when billing, food quality, and service consistency were questioned. Positive reviews often highlight proactive, personal engagement by staff and management; negative ones highlight silence, lack of timely updates, or difficulty reaching nurses when immediate issues occur.

    Patterns and practical recommendations for prospective families: Morada Cy-Fair offers many of the hallmarks of a strong senior community — personable caregivers, active programming, good amenities, and generally clean, home-like surroundings. Yet the variability in care and administration means outcomes depend heavily on unit, shift, and leadership stability at the time of placement. Families should (1) conduct in-person visits at different times/shifts to observe staffing levels and activity participation, (2) tour memory care and assisted living spaces separately and check for odors/cleanliness, (3) clearly document and ask for written details about all fees and the definition of “extra care,” (4) ask about staff turnover, nurse availability, and staffing ratios for the resident’s specific care level, (5) request escalation contacts and a communication plan for clinical changes, and (6) review recent inspection reports or incident histories if available. For medically complex or high-fall-risk residents, several reviewers suggested considering a higher-acuity skilled nursing option rather than assisted living.

    In summary, Morada Cy-Fair receives many endorsements for compassionate individuals, a pleasant environment, and robust activities — but also has recurrent and serious complaints around staffing consistency, memory care hygiene/monitoring, billing transparency, and leadership responsiveness. Those positives make it an appealing option for socially active seniors with moderate needs, while the negatives advise caution and careful due diligence for families with residents requiring close clinical oversight or predictable staffing continuity.

    Location

    Map showing location of Morada Cy-Fair

    About Morada Cy-Fair

    Morada Cy-Fair sits just outside Metro Houston in Texas, and the place serves older adults with many options like independent living, assisted living, memory care, skilled nursing, and home health. Folks can find adult day care and respite care here too, along with specialized care for people living with Alzheimer's or other dementia. There's a lot of helpful information, with podcasts about dementia covering early signs, living with the condition, legal planning, stages, and ways to cope, plus a Senior Living Library and resource articles on health, housing, and safety. The community has activity spaces like a billiards area, a grand piano for music, a game table, a cozy seating area for chatting, and a library. The dining rooms are bright with white linens and polished tables, and meals come from a chef-led culinary program called Sensations, which uses fresh ingredients and can fit special diets. Some areas, like the Memory Care bedroom, feature calming decor to help those with dementia, and safety features such as bathrooms with grab bars and emergency call buttons add peace of mind. They've got a dedicated salon, landscaped gardens and courtyards, military veterans programs, and exclusive options like Expressions concierge, the Dimensions Health and Fitness plan, and different floor plans, including suites and one bedrooms. The staff looks after daily needs like bathing, dressing, and medication for those who need help, and there are home care aides for companionship and non-medical tasks. Some people choose senior apartments or small residential care homes with live-in caregivers for simple, accessible living. Gallery photos and videos show what the living spaces look like. People who want to keep busy have access to events, wellness programs, and community blogs for daily life updates. Everything at Morada Cy-Fair aims to make daily life comfortable and easy, with personal care and social activities for residents.

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