Overall sentiment across the reviews is mixed but leans positive with important caveats. Many reviewers praise Brookstone Terrace of Simpsonville for its physical plant, cleanliness, and thoughtful design. The building is repeatedly described as modern, well-maintained, and attractive — with two courtyards, an open-concept layout, color-coded hallways, and a circular memory-care-friendly design intended to reduce wandering. Common areas, private rooms, and on-site amenities such as therapy rooms, a beauty salon, library, and main dining area are noted as strengths. The integration of memory care and assisted living into a single community is frequently cited as a unique and positive feature that fosters a more social environment rather than isolating memory-care residents. Admission processes are reported as organized and straightforward, with some families citing transparent and present management or ownership during move-in. Many reviewers describe the community as peaceful and quiet, in a country setting close to home.
Staff and caregiving elicit the most polarized responses. A large number of reviews offer high praise for staff — calling them kind, compassionate, responsive, and team-oriented. Several families describe outstanding, attentive nursing and caregiving, quick responses to questions, daily text updates, staff who dine with residents, and caregivers who demonstrate dignity and respect. There are also numerous reports of very strong family communication and hands-on administrators or directors who are cooperative. These positive staffing accounts align with reports of residents improving: eating more regularly, taking medication reliably, attending therapy, and becoming more socially engaged.
Counterbalancing those positive accounts are recurring concerns about staff inconsistency, turnover, and understaffing. Multiple reviewers report a mixed staff quality where roughly half the staff are excellent and the remainder are problematic. Specific issues include delays in bathing, missed checks for incontinent residents, family members needing to intervene for clothing or basic room cleaning (even mopping), and at least one serious weight-loss report (15 lbs in 24 days). Some families reported that a resident appeared unkempt or unshaven. There are also allegations of worse conduct such as staff sleeping on shift and difficulty reaching staff or receiving timely follow-up. Staffing instability is tied by reviewers to compensation and training concerns; this turnover is said to directly affect consistency and quality of care.
Memory-care suitability shows a split pattern. The integrated model is praised by many who find it more humane and socially beneficial than locked memory units; reviewers emphasize that residents mix well and benefit socially. However, several families state the community was not a good fit for advanced Alzheimer’s or highly aggressive dementia. A few reports include serious safety incidents (an aggressive dementia patient attacking others and being discharged) and concerns such as emergency door escapes. These accounts suggest that while the design and integration can work well for many, there are instances where the community’s model and staffing do not adequately handle high-acuity or aggressive behaviors.
Activities and enrichment are generally viewed positively but uneven in implementation. The activity director and many scheduled programs (bingo, crafts, movies, chapel) receive praise, and some families describe excursions and bus trips. At the same time, several reviewers note that outings and bus excursions stopped, outdoor time is limited or discouraged, and not all residents can participate. The social environment—benefitting from a mix of residents with and without memory deficits—is an important selling point for many families, though participation and access to activities can be inconsistent depending on staffing and individual resident needs.
Dining and ancillary services show mixed feedback. Some reviewers praise the food and note alternative options (chef’s salad) and good meal times, while others criticize the cuisine as unappetizing, deli-packaged, or inadequate for residents with dental limitations. A number of families felt meal quality did not match the price or the promised upscale standard. Additional concerns include extra-cost packages layered onto the advertised all-inclusive price, which some families found unclear or frustrating.
Management and communication present both strengths and weaknesses. Multiple reviewers commend directors and administrators for transparency, accessibility, and rapid responses. Conversely, other families experienced poor communication, inability to reach staff, no intake assessment in at least one case, and frequent management changes that may contribute to instability. COVID-related visiting restrictions were also raised — some families reported no in-person or window visits during restrictions, which strained family oversight during sensitive periods.
In summary, Brookstone Terrace of Simpsonville is widely recognized for its attractive, well-maintained facility, integrated social model, and many compassionate staff members. For many residents and families it provides improved socialization, competent nursing oversight, and a calm environment. However, recurring and substantive concerns about staffing consistency, turnover, training, care gaps (bathing, incontinence checks, nutrition), meal quality, and the community’s ability to handle advanced or aggressive dementia are significant patterns that prospective families should weigh. The reviews suggest the community can deliver excellent, family-commended care, but that outcomes appear sensitive to current staffing levels and the acuity of the resident’s dementia. Prospective residents and families should therefore verify current staffing ratios and turnover, ask for recent care audits or incident reports, clarify visitation and external professional access policies, discuss meal accommodations, and assess whether the integrated model fits the specific needs and behavior profile of the person considering residence.
