Overall sentiment across reviews is predominantly positive about The Renaissance Senior Living’s environment, facilities, dining, and many staff members, but there is a clear pattern of variable experiences around direct caregiving and staffing. Most reviewers praise the campus as beautiful, well-maintained, and homey — with shady landscaped grounds, brick buildings, and a quiet, peaceful atmosphere. Multiple housing options are appreciated, including independent cottages, large apartments, and private memory-care rooms; many units include private baths and in-room kitchenettes or fridges. Amenities that recur across reviews include two gyms, a chapel, a library (though some call it small), a beauty shop, and on-site physical therapy. The facility’s proximity and connection to a small college (Erskine College) is cited as a strong positive: residents benefit from concerts, sports, visits from students (e.g., tennis team adoption), and other campus activities.
Dining is repeatedly highlighted as a strength. Reviewers often describe the food as restaurant-quality, home-cooked, and varied, with a private onsite chef and attentive dining staff. Three meals a day, self-serve options, and positive dining-room experiences are commonly reported. Housekeeping, maintenance responsiveness, and general cleanliness are noted positively by many reviewers; the facility is often described as neat, tidy, and well cared for. Administratively, several reviewers name directors (e.g., Jackie, Matthew) and describe them as honest, responsive, and compassionate, with owners or management onsite and willing to step in during difficult situations. Transportation services for medical and shopping appointments and included activities such as weekly outings, cognitive therapy, games, and excursions add to residents’ quality of life for many families.
Despite the many strengths, a nontrivial subset of reviews raises serious concerns about care consistency and staffing. Multiple reports describe understaffing or staff shortages that lead to included services being under-delivered, delayed repairs, or slow responses. Most worrying are isolated but severe accounts of neglect — residents reportedly left unbathed, isolated in rooms, or lacking proper attention — which contrasts sharply with other reviews praising compassionate care. These contradictory reports suggest variability in caregiver training, staff levels, or oversight at different times or in different units. Several reviews also raise concerns about staff professionalism in a few instances (for example, staff eating delivered meals or being unfriendly), as well as reports that some nurses declined to help or gave unsatisfactory answers.
Other recurring practical concerns include the facility’s rural location: many reviewers note it is remote (Due West), often far from groceries, gas, or family members, and sometimes difficult to find via GPS. Some reviewers raise hypothetical emergency access concerns given the remoteness. There are also mixed perspectives on cost: many reviewers describe the Renaissance as affordable or an excellent value, while others consider it expensive or note that some parts of the campus (main building) are costlier. Physical limitations reported by some include parts of the facility being older or in need of repair, memory-care rooms described as small, and certain promised services not consistently delivered due to staffing constraints. Animal policies differ between independent and assisted living, which has been a deciding factor for some families.
Practical recommendations that emerge from the reviews: prospective residents and families should tour the campus (several reviewers explicitly recommend it), ask specific questions about staffing levels and training, verify how care needs are handled in assisted living and memory care (including room sizes), confirm emergency and ambulance access expectations given the rural location, and check pet policies if that is important. Also inquire about maintenance response times and which services are guaranteed versus subject to staffing availability. In summary, The Renaissance Senior Living is widely praised for its facilities, food, campus culture, and many compassionate staff and directors, offering a pleasant, active environment for many residents. However, variability in caregiving quality and staffing-related service gaps reported by some families warrant careful, specific inquiry before moving in, especially for those needing higher levels of hands-on care.
