Overall sentiment about Brookdale Centennial Park is mixed but leans positive around the facility's atmosphere, staff friendliness, and social programming, with notable and recurring concerns about consistency of medical care, staffing, and certain cleanliness or management issues. Many reviewers emphasize that the community feels home‑like and intimate — a small, roughly 40‑resident, one‑level community with interior courtyard and comfortable common spaces. Visitors and families repeatedly mention a warm, family‑like atmosphere, personable staff, and a range of amenities (beauty shop/barbershop, physical therapy, TV rooms, sunroom, patio, and usable kitchenettes in some apartments). Several reviewers praised proactive communication from staff and management, timely daytime responses to medical alerts, individualized attention, and a strong sense of community where residents help one another and form friendships.
Care quality and staffing are the most polarizing themes. Many accounts describe attentive, loving, and compassionate aides who provide one‑on‑one care and help residents thrive socially and physically. Families report good physical therapy, helpful housekeeping and laundry services, and that their loved ones appear well cared for and engaged. Conversely, a number of reports point to serious care lapses: slow responses to emergencies (one specific report of a ~15‑minute response), missed medications (including an allegation of not receiving a prescribed blood thinner), inadequate incontinence management, and instances of neglect. Several reviewers link these issues to staff shortages and management turnover — noting that the community started strong for some residents but declined after staffing changes. This pattern suggests variability by shift and by which staff are on duty.
Cleanliness and maintenance are generally praised but not uniformly so. Many reviewers describe the building and rooms as very clean, well maintained, and attractively decorated. Others report missed cleaning under and behind furniture, dirty clothes despite monitoring, and occasional odors in dining areas — indicating uneven housekeeping performance. Dining opinions are mostly positive: meals are described as pleasing, homemade at times, and social food events (pizza parties, ice cream socials, popcorn nights, Father’s Day dinners) are appreciated. Still, there are comments about limited menu options historically and requests for more control over diet; one minor oddity repeated in the feedback is frequent serving of rice. Dining space can be a pain point as well — some find the dining room too small.
Activities and social programming are frequently highlighted as strong points. Multiple reviewers list crafts, bingo, themed events (crazy hat day), exercise classes, and regular entertainment as ongoing offerings that keep residents engaged. The small size of the community appears to benefit programming that feels personal and accessible; however, activity levels have at times been curtailed due to COVID restrictions or staffing shortages, according to some families.
Facility fit and practical considerations vary by resident needs. The community is praised as an excellent fit for those seeking a small, family‑style assisted living environment with opportunities to age in place. However, reviewers caution that it may not be suitable for people requiring higher‑level nursing care or secure memory care, as the facility is not a locked dementia unit and not 24/7 nursing. Room sizes receive mixed feedback — some say rooms are spacious with large closets and the ability to bring personal furniture, while others call rooms small or hospital‑like. Pricing comments are mixed as well: several families find the community reasonably priced or good value, whereas others describe it as pricey or beyond budget, with limited Medicaid acceptance and some a la carte fees or upsold paid care options.
Management and responsiveness show a split pattern: many reviewers commend involved management, helpful sales staff, and responsive teams who listen and follow up; others report that complaints were ignored and that management turnover corresponded with declines in care. Reliability of certain services (backup beautician, consistent staffing for shifts, faithful adherence to printed meal plans) was brought up as a concern in a minority of reviews. Taken together, the reviews suggest Brookdale Centennial Park can be an excellent, loving community for the right resident — especially in cases where staff continuity and engagement remain strong — but prospective residents should investigate current staffing levels, emergency response procedures, medication management protocols, cleaning schedules (including behind and under furniture), and the facility’s ability to meet higher medical or memory‑care needs before committing. Touring at different times of day and asking about recent management turnover, staffing ratios, and incident follow‑up practices would help families assess whether the positive reports are representative and whether the risk factors noted in other reviews have been addressed.
