Overall sentiment across these reviews is mixed but leans positive on staff and personal care while highlighting operational and engagement shortcomings. Multiple reviewers emphasize that the frontline team is pleasant, friendly, and respectful; several comments specifically note that caregivers know residents well and deliver attentive, personalized care. The small resident census is framed as a benefit by many families, providing one-on-one supervision and peace of mind. Several respondents explicitly stated gratitude for the placement and described the community as the right or "perfect" fit for their relative, citing feelings of security and satisfaction with the hands-on care.
Facilities and location receive generally favorable mentions for aesthetics and convenience. Reviewers called the property beautiful and the surrounding neighborhood gorgeous, with a convenient proximity to Southpark Mall. These location and curb-appeal factors appear to be clear positives for prospective families. However, the physical plant also draws criticism: multiple comments describe the facility as dated, and cleanliness reports are inconsistent—some reviewers praise it as very clean while others call it "not super clean." This indicates variability in housekeeping or different expectations among reviewers.
A consistent area of concern is resident engagement and programming. Several reviewers describe activities as severely lacking and report that residents were not engaged during visits. For families looking for robust social, recreational, or therapeutic programming, these comments suggest the community may fall short of expectations. The small size that enables personalized care may also limit the breadth or frequency of group activities, which can reduce opportunities for socialization and stimulation for some residents.
Operational and management issues are another clear theme. Reviewers report maintenance problems and slow repairs; the most striking example is a power outage that reportedly took 10 days to resolve with no proactive notification to families. Poor communication from staff is called out separately, which may compound the frustration around maintenance and emergency handling. These issues point to lapses in facility management, emergency preparedness, and family communication protocols that materially affect resident safety and family confidence.
Dining and basic care are described as adequate by multiple reviewers—meals and basic personal care meet expectations but are not highlighted as exceptional. This aligns with the overall pattern of competent daily care delivered by a caring staff, but with few distinguishing service features beyond strong caregiver relationships.
Finally, there is a perceptible tension between the quantitative ratings and the qualitative commentary. One mention of 5/5 scores across categories contrasts with the substantive criticisms about activities, maintenance, and communication. That could reflect rating inflation, different reviewer priorities, or improvements over time; however, prospective families should probe these areas directly when touring or interviewing staff.
Recommendation summary: Senior Retreat at Stonehaven appears to offer warm, individualized, and attentive caregiving in an attractive location, making it a good fit for families prioritizing personal attention and staff relationships. At the same time, families should ask detailed questions about activity programming, housekeeping standards, maintenance processes, emergency response plans, and how the community communicates with families during incidents (for example, outage protocols and notification practices). Verifying current conditions on a visit and asking to speak with multiple staff members and families will help determine whether the facility’s strengths align with a prospective resident's needs and expectations.
