Overall sentiment across reviews is mixed but leans positive for the facility’s environment, daily life, and many members of the caregiving team, with important and recurring caveats around staffing levels, memory care consistency, and leadership. Positive comments are numerous and consistent: reviewers frequently praise the compassionate, attentive staff and describe the community as safe, clean, and homey. The building and grounds are often described as attractive and well‑maintained — highlights include a beautiful lobby, multiple party rooms (one large room with piano, fireplace and full kitchen), a small movie theater with power recliners and popcorn, comfortable outdoor seating, underground parking, and secure walking paths. Many residents and families appreciate the private, spacious rooms with private bathrooms, and the small, country‑style setting adjacent to cornfields contributes to the perceived quiet, home‑like atmosphere.
Activities, social life, and amenities are a particularly strong theme. Multiple reviews single out an active and creative activities director who plans unique events (therapy dogs, dog show, weekly grilling, bus outings, cards and games) and fosters a family feel among residents and staff. The community offers exercise classes, a beauty salon, visiting podiatrist, on‑site nursing, PA visits twice weekly (reported by some reviewers), transport for outings, and free use of party rooms for families. These amenities combine to make many residents “thrive,” helping new residents adapt quickly and form friendships, and providing peace of mind for families who emphasize social engagement and safety.
Dining and housekeeping receive largely favorable mentions: food portions and quality are described as good and improving with praise for a new cook, and apartments and common spaces are repeatedly described as spotless, smelling good, and well cared for. Reviewers also note coordinated care (therapy, medications, doctor visits) and responsiveness over the phone for medical and maintenance issues. Several reviewers explicitly recommend Oak Terrace and say it represents good value and fair pricing, though there are examples of higher rent cited that some found expensive.
However, there are significant negative themes that prospective residents and families should not overlook. Understaffing and overworked staff are repeatedly cited; reviewers report too many residents per caregiver on some shifts, which they say leads to safety concerns and delayed response times. Related to staffing concerns are reports — in a minority but serious set of reviews — alleging neglect in the memory care unit (residents unnoticed for long periods, hygiene issues, medication or oxygen monitoring mistakes, and even possible feces left in bathrooms). These reports are contrasted with other families’ very positive experiences in memory care, indicating inconsistency in care depending on time, staff on duty, or particular units.
Management and culture feedback is mixed: many reviewers praise friendly, helpful management and staff who go above and beyond, while others describe poor leadership, a toxic work environment, staff gossip, and an executive director who is rarely present. There are also isolated but serious allegations of discriminatory treatment and wrongful resident eviction based on disputed incidents; in at least one report a nurse was fired after an alleged incident. Communication gaps between staff and families are noted by several reviewers, and some say care is not suitable for higher‑acuity needs. Finally, amenities have limits (no on‑site dentist, for example), and while many find pricing reasonable, a few specifically mention higher monthly costs as a concern.
In summary, Oak Terrace Senior Living of Jordan appears to offer a warm, clean, and activity‑rich environment that many residents and families praise for its caring staff, social programming, and comfortable facilities. For prospective residents with low‑to‑moderate care needs who prioritize community, activities, and a small‑town feel, the community frequently receives strong recommendations. However, families considering Oak Terrace for higher acuity care, particularly memory care, should exercise caution: there are inconsistent reports about staffing levels, management stability, and serious care lapses on occasion. Prospective families should ask targeted questions during tours and follow‑up, such as current staff‑to‑resident ratios on each shift, turnover rates, specific memory care staffing and training, incident reporting practices, medication and oxygen monitoring protocols, and examples of how management addresses past complaints. Verifying recent inspection reports, requesting references from current families, and arranging an unscheduled visit during different shifts can help clarify whether the community’s positive strengths are consistent and whether the few severe concerns have been addressed.
