Overall sentiment across the reviews is predominantly positive with strong, recurring praise for the staff and direct caregivers. Multiple reviewers describe staff as friendly, compassionate, attentive and family‑oriented; specific positive behaviors cited include being receptive to requests, quick to address needs, going above and beyond normal duties, and providing empathetic end‑of‑life care (including a "walk of honor" mentioned by a reviewer). CNAs and kitchen staff are frequently singled out for positive attention, and several families reported that their loved ones are happier and physically better after moving in. The facility is repeatedly described as clean, welcoming, and community‑oriented, with outdoor space (courtyard), puzzle and sitting areas that contribute to a home‑like atmosphere.
Care quality is highlighted as a strong point in many summaries: daily activities, hourly checks in the memory care ward, attentive nursing and aides, and coordinated support for families are commonly mentioned. Memory care features and routine checks lend a sense of safety to families, and multiple reviewers said they would recommend Addington Place of Clinton. Activities were praised by many — examples include bus rides, shopping trips, seasonal crafts — though some reviewers noted that activity schedules were not easily visible online and that programming could be perceived as limited by a few families.
Dining receives mixed feedback. Several reviewers complimented the kitchen staff and said residents were well‑fed with flexible dining choices, while others rated the food poorly (ratings as low as 2–3 reported). This divergence suggests variability in dining experiences, possibly across shifts or meal types. Similarly, while many reviewers praised cleanliness and a pleasant smell, at least one reviewer described a horrible damp or moldy smell in the older parts of the building; thus facility condition appears generally good but not uniformly so.
Management, communication and administrative issues are the most frequent negatives. Numerous reviews complain about poor communication — difficulty reaching staff by phone, messages not returned, delayed health updates — and unmet promises such as a promised follow‑up care meeting that did not occur. More serious allegations include accusations of theft of prorated rent, unresponsive management, and even claims that reviews were removed or hidden. A few reviewers reported a brief period of understaffing or undertraining, and there are mentions of a possible ownership change creating uncertainty. These recurring administrative concerns represent the principal risk areas for prospective families and suggest the need for careful contract/billing review and direct verification of policies and current management practices.
Health and safety concerns appear in a minority of reviews but are significant: isolated reports of pests (bed bugs and roaches) and claims of residents not being cared for should be treated as red flags requiring investigation. At the same time, many families explicitly praised the safety and attentiveness of staff, so these negative reports may reflect isolated incidents or time‑limited problems rather than facility‑wide chronic conditions — but they warrant follow up with the community and/or regulatory inspections.
In summary, Addington Place of Clinton receives consistent commendation for its caregiving staff, cleanliness in many accounts, family‑like atmosphere, and activity offerings, and several reviewers reported measurable improvements in their loved ones' well‑being. However, there are clear and repeated concerns about communication, billing/management responsiveness, intermittent staffing or training issues, inconsistent food quality, and a few serious allegations (pests and improper handling of charges). Prospective residents and families should weigh the strong positive caregiver experiences and community feel against the administrative and isolated safety concerns; visiting in person, speaking directly with current families, requesting up‑to‑date inspection reports, and obtaining clear written agreements on billing and promised services would help address the most significant uncertainties noted in these reviews.
