Overall sentiment is mixed but leans positive with important caveats. A substantial number of reviewers praise Envive Healthcare of Sullivan for its hands-on caregiving, effective rehabilitation services, and a home-like, welcoming atmosphere. Many families reported meaningful improvements in their loved ones’ mobility and health after therapy stays, and several reviewers said they would recommend the facility. At the same time, there are recurring and serious concerns about staffing consistency, responsiveness, and management practices that temper the positive feedback.
Care quality and therapy emerge as some of the facility’s strongest features. Multiple reviews describe excellent, first-class therapy and physical rehabilitation programs that helped residents recover from major procedures (e.g., femur replacement) and regain independence. Reviewers frequently singled out upbeat, encouraging therapists and said patients left stronger and walking normally. CNAs and many nurses were repeatedly described as caring, compassionate, and attentive — helping residents with walking, sitting up, and social interaction, and making families feel valued. Specialized supports, such as reliable transportation to dialysis and access to outpatient therapy locally, were also noted and appreciated.
Staffing and staff quality are major mixed themes. While many reviewers described staff as fantastic, friendly, and dedicated, a notable subset reported clear problems: high turnover, inconsistent engagement ("only a few employees seem to care"), and understaffing. Several reviewers said call lights went unanswered and that staff responsiveness was poor at times. There are also multiple accounts of rudeness or unprofessional behavior toward family members and at least one complaint that prompted a formal filing. Some reviewers felt management was poor—citing lack of communication, perceived dishonesty, and reluctance by ownership to hire more CNAs or nurses despite workload pressures.
Safety, hygiene, and medication practices raised specific red flags in a minority of reports. A few accounts describe cleanliness problems (urine exposure, odor) and an incident where a resident was left naked and distressed. One reviewer expressed concern about overmedicating residents, saying medication was used to prevent residents from "bothering" staff. Most alarmingly, one family reported a severe deterioration in their relative’s condition that culminated in ICU admission and concerns about kidney failure; that reviewer strongly advised against the facility. These incidents contrast with many other reviews that describe a safe and clean environment, indicating variability in experience and possible lapses when staffing is thin.
Facilities, meals, and activities generally received positive mentions. The environment was frequently called clean and home-like, with private rooms and amenities such as lift chairs. Meals were described as fairly good with variety, and some reviewers called the dining first-class. Daily activities, including bingo, exercise sessions, and ongoing entertainment, were commonly noted as contributing to social engagement and quality of life. Maintenance was described as stretched thin but adequate in the sense that reviewers did not observe bathroom outages; still, limited maintenance resources were flagged.
Management and administrative issues are a recurring concern that affects families’ trust. Several reviewers reported billing disputes or questions about liability and described admissions and billing experiences that required follow-up. Positive exceptions exist — some admissions staff and social workers were praised for being compassionate and thorough — but inconsistency across administrative interactions contributes to the mixed overall picture.
In summary, Envive Healthcare of Sullivan appears to provide solid rehabilitation and compassionate hands-on care for many residents, with strong therapy outcomes and a friendly, home-like atmosphere cited frequently. However, variability in staff quality, high turnover, responsiveness issues (unanswered call lights), occasional cleanliness or safety lapses, and management/communication shortcomings are significant and recurring concerns. Prospective families should weigh the facility’s strengths in therapy and many positive caregiving reports against the documented inconsistency in staffing and a few serious safety and administrative complaints. Key areas for improvement based on reviewers’ patterns are: increasing and stabilizing direct-care staffing, improving responsiveness to call lights and family concerns, addressing hygiene and supervision lapses, clarifying billing and communication processes, and reviewing medication practices to ensure they are clinically appropriate and transparent to families.
