Overall sentiment in these reviews is mixed but clustered around a clear split: consistently positive experiences at the staff-and-activities level, and repeated concerns about administration, safety systems, and overnight care. Multiple reviewers emphasize exemplary day shift and activity staff — naming an outstanding activities director, a director (Sharon) who communicates well with families, and nursing and support personnel described repeatedly as caring, attentive, and personable. Many family members report that staff know their loved ones by name, provide reassurance, and create a sense of safety and peace of mind. Positive physical-facility comments include clean, bright spaces, wide hallways, live entertainment and engaging activities, and an overall pleasant living environment that some reviewers recommend highly.
However, the positive frontline care contrasts with a series of serious operational and management concerns. Several reviewers report delayed responses to emergency call lights (one specifically noting a response time up to 1 hour 15 minutes) and an antiquated alarm system, which together raise safety concerns. Night-shift neglect emerges as a recurring theme: reviewers describe poor overnight monitoring and even an incident of a med-tech napping at the front desk. These reports suggest uneven quality of care across shifts — stronger during daytime hours when activities and regular staff are present, weaker overnight.
Administrative and policy issues are another dominant theme. Multiple reviewers complain about poor communication from management, especially around policy changes and eviction processes. Specific allegations include receiving verbal 30-day notices without any written documentation, failure to provide written eviction notices, and at least one reported eviction related to resident weight. Several reviews describe management as unprofessional or corporation-focused, implying that corporate policies and financial considerations sometimes take precedence over resident welfare. High pricing and the perception of corporate priorities were repeatedly mentioned, which compounds family frustration when combined with the administrative and safety shortcomings.
There is also evidence of divergent experiences: while some families insist the facility is "worth checking out" and praise continuity and responsiveness (including claims of 24/7 support and seamless service), others give starkly negative assessments — urging that loved ones be kept elsewhere or even stating the facility "should be shut down." This polarity suggests variable performance across different units, shifts, or time periods (several reviews reference pandemic-related staff turnover), or that particular incidents heavily color reviewer impressions.
Key patterns to highlight for prospective residents and families: (1) Frontline staff and activities are frequently praised — these are clear strengths of the community and the primary reason many families feel comfortable recommending the facility. (2) Safety and administrative processes are recurring weak points — delayed emergency responses, outdated alarm systems, overnight staffing issues, and problematic communication/documentation around policies and evictions are serious concerns that should be investigated further. (3) Management and corporate policy perception is mixed-to-negative — several reviewers report unprofessional behavior, poor communication, and prioritization of corporate interests.
In sum, The Landings at Norcross appears to offer a warm, clean, activity-rich environment staffed by caring and personable frontline workers who deliver day-to-day reassurance to families. At the same time, the facility shows troubling lapses in emergency responsiveness, night oversight, and administrative transparency that have led to serious complaints — including claims of improper eviction practices and inadequate written communication. Prospective families should weigh the strong personal care and programmatic offerings against the operational and managerial red flags by asking direct questions about emergency response times, overnight staffing levels and supervision, alarm system upgrades, written eviction and policy procedures, and how the community handled staffing challenges during the pandemic.
