Overall sentiment across the reviews is cautiously positive with notable strengths and repeated areas for improvement. Many reviewers praise The Carriages of Marietta (Cadence/Carriage Crossing references occur interchangeably) for its warm, friendly, and caring staff, attractive and well-maintained facility, plentiful amenities, and available on-site medical services. Several families highlight specific staff and leaders by name, crediting hands-on managers and nurses for improved care, strong communication, and personal attention. The community is frequently described as clean, bright, and inviting, with spacious one- and two-bedroom apartments, multiple common spaces (library, game/movie room, workout room, courtyard), and a generally home-like atmosphere that supports social engagement and independence.
Care quality and staff performance are recurring themes with mixed but trending-positive impressions. A large number of reviews note compassionate, professional caregivers who know residents personally and go beyond expectations — assisting with hospital coordination, providing life-saving interventions, and maintaining strong family communication. On-site medical and therapy resources are a frequently cited advantage: reviewers mention an on-staff doctor, nurses who “actually show up,” on-site PT/rehab, and visiting providers such as dentists and audiologists. Many families value scheduled transportation and frequent outings, varied activities (bowling, holiday events, happy hours, games), and active recreational programming that helps residents stay engaged.
However, staffing instability and inconsistency of service are clear and repeated concerns. Numerous reviews point to high turnover, which creates uneven care quality across shifts and over time. Day-shift experiences are often rated highly, while night-shift coverage and responsiveness are more likely to receive criticism. Specific negative incidents reported by reviewers include delayed or missed responses to call buttons, falls that were not monitored or communicated promptly, incidents of incontinence not addressed in a timely way, and in a few reviews more serious allegations of neglect or abuse. Housekeeping quality is similarly inconsistent in some reports — while many praise cleanliness and housekeeping, others cite missed laundry, rooms not cleaned promptly, or bodily waste left on bedding and floors.
Dining and activities receive generally strong praise but with qualifiers. Many reviewers laud the culinary team, describing meals as tasty, nutritious, and varied, and they highlight large social meals and themed banquets. At the same time, some families describe inconsistent meal quality, dislike particular menu choices, note an overabundance of desserts, or request more variety for specific dietary needs (e.g., diabetic-friendly or country-style cooking). The activity program is frequently cited as a strength — with active programming, outings, and social events that foster a family-like environment — yet staffing shortages or low resident numbers can lead to fewer or lower-quality activity offerings at times.
Facility, safety, and accessibility comments skew positive but are mixed in detail. The community’s physical aspects are praised: single-level, easy-to-navigate layouts, spacious hallways, secure entry systems, panic buttons, multiple fire exits, in-room amenities (walk-in showers, built-in benches), and outdoor spaces. Memory care is available and small in scale, which reviewers sometimes appreciate for its focused feel; others report concern about training and consistent staffing in the memory care unit. A few reviewers note logistical annoyances like long walks from memory care to medical appointments or coded locks that made some residents feel trapped. Safety improvements (handrails, safety bars) were mentioned as pending in some situations.
Management, pricing, and transparency form a bifurcated picture. Several reviewers commend hands-on leadership, responsiveness, and improvements led by named directors who implemented better procedures and communication. Conversely, other reviews describe frequent leadership changes, perceived “money-focused” administration, abrupt price increases (including move-in day charge changes), extra fees for medication assistance or wheelchair care, and billing problems (e.g., being charged after a resident’s death or receiving collection notices). These financial and administrative issues are among the strongest negative drivers of dissatisfaction and are frequently cited alongside a perception that pricing must better match the level of consistent staffing and services provided.
In summary, The Carriages of Marietta is regularly described as a beautiful, well-equipped community with many amenities, engaged programming, and numerous staff members who provide exceptional, personalized care. Families often report relief and appreciation for improvements in resident wellbeing and strong day-shift support. Persistent concerns that prospective residents and families should weigh carefully include staffing consistency (especially nights and memory care), occasional serious reports of neglect or slow responses, housekeeping lapses, and administrative/billing transparency. For many reviewers the community represents great value and a supportive home-like environment; for others, unpredictable staffing and financial opacity are significant drawbacks. Prospective families should visit multiple times, ask specific questions about night staffing levels and turnover, confirm fee structures and billing policies in writing, and inquire about how the community handles safety measures, emergency response times, and memory-care staffing and training before making a decision.
