Overall sentiment across the reviews is strongly positive, with repeated praise for the quality of care, cleanliness, and the facility’s peaceful, homelike atmosphere. Many reviewers highlight the staff as a major strength — described as caring, attentive, professional, patient, and responsive. Hospice and short-stay care received especially high marks; families reported compassionate end-of-life care and staff who went above and beyond. The community is frequently characterized as quiet, serene, and well-maintained, with attractive grounds, rocking chairs, trees, bird feeders, and no noticeable odors. Several reviews emphasize an organized and safe environment with ongoing upgrades and a clear continuum of care that supports aging in place.
Facilities and living arrangements are commonly praised. Apartment-style units, often with balconies and decent kitchens, are noted as large, comfortable, and independence-oriented. Private rooms, guest beds for visitors, and personalized spaces that allow residents to keep belongings contribute to a comfortable experience. Reviewers repeatedly mentioned clean common areas and well-kept landscaping — described as impeccably maintained — and felt secure with the facility’s safety practices. The layout is appealing to those seeking an apartment-like long-term setting and the community is often seen as friendly and tight-knit, making it easier for newcomers to feel at home after an adjustment period.
Staffing, management, and responsiveness are salient positive themes. Multiple reviewers commented that management acted quickly when issues arose and that staff consistently checked in on residents. The staff-to-resident interactions were frequently described as personable and caring; several family members specifically named staff who were particularly helpful. However, there are isolated reports of occasional staff incidents or poor treatment. These incidents appear to be the exception rather than the norm, but they are notable because they contrast with the overwhelmingly positive impressions of staff performance elsewhere in the reviews.
Activities, dining, and social life show variability across reports. Some reviewers praised organized activities, transportation services, and a variety of programming; others described the environment as low-key with fewer activities visible during visits. This suggests programming may be quieter or less evident to visitors, or that activity levels vary by unit or resident abilities. Dining is generally portrayed positively — multiple dining areas, good food, and a known head cook were mentioned — but at least one reviewer stated there was only one meal a day and called it unsuitable for long-term needs. Families should confirm meal frequency and specific activity schedules during a tour to ensure they match expectations.
Cost, availability, and logistics are recurring considerations. Several reviews mentioned that Highland Hills is on many prospective residents’ top lists and often has a long waiting list or is full, which speaks to its strong reputation but also to potential delays in placement. Cost is a concern for some: an example cited a high rehab bill (notably $6,800 for three days), and some reviewers described the community as expensive. On the positive side, reviewers noted all-inclusive pricing details and no join/leave fees in some instances; still, prospective residents should request detailed fee schedules and clarify rehab pricing and what is included.
Notable patterns and caveats: a common theme is that new residents may need a few months to adjust — one reviewer reported a 3–5 month adjustment period before their parent settled in comfortably. The community’s smaller size and quiet character are a fit for many but may feel too low-activity or limited in outdoor offerings for others (some reviewers specifically mentioned limited outdoor area or fewer things to see during visits). Location suitability also varies by family; a few reviewers praised the location as ideal, while others found it inconvenient. Finally, while overwhelmingly positive, the presence of occasional negative reports about staff behavior and care detail lapses suggests families should ask targeted questions about staffing, supervision, and complaint resolution during their visit.
In summary, Highland Hills is consistently described as a clean, well-maintained, and peaceful senior living community with strong, compassionate staff and excellent hospice services. It offers apartment-style living with private rooms, a continuum of care, and a friendly resident culture. Prospective residents should weigh the community's quieter, homier atmosphere and sometimes limited outdoor space against its strong reputation for care, and should verify activity levels, meal plans, costs (including rehab pricing), and waiting list status during a tour. Asking about staffing ratios, examples of how management handles incidents, and the typical activity calendar will help families determine if this facility’s profile matches their practical needs and lifestyle preferences.
