Overall sentiment about Edenbrook Sheboygan is strongly mixed, with several recurring positive themes counterbalanced by significant and specific negative complaints. Many reviewers praise the staff—describing caregivers as compassionate, friendly, helpful and dedicated—and highlight the strength of the therapy department, particularly for short-term rehabilitation, orthopedic care, and skilled units. Several reviewers specifically name individual staff or teams (e.g., Renee and team), report that maintenance, dietary, and housekeeping personnel perform well, and describe the facility as beautiful and pleasant. Positive comments frequently emphasize homemade or delicious meals, responsive staff, dog-friendly visiting options, private visiting rooms, and an atmosphere that some families would highly recommend. Multiple reviews also note the facility is viewed positively as a workplace by employees, suggesting pockets of good internal culture and staff commitment.
Counterbalancing those positives are recurring and serious care and management concerns. The most frequent and consequential complaint is chronic understaffing—reports of only one aide on duty, absent nurses, and staff shortages that appear to impact basic daily care. Several reviewers described delayed or missed toileting assistance, residents left sitting in urine, not being bathed for days, broken call buttons, and unresponsiveness from nursing staff. Some accounts describe rude or yelling nurses and unsafe care, contributing to a perception that care quality is inconsistent and occasionally unacceptable. Cleanliness is another area of polarized experience: while some say the facility is fairly clean, others reported mold on ceilings and walls, urine smells, bed stains, and other hygiene lapses.
Dining and therapy experiences are similarly mixed. Many reviewers praise the dining program—calling meals homemade, delicious, and/or awesome—yet a number of very negative comments describe horrible or disgusting food. Therapy and rehabilitation receive strong praise in multiple reviews (“top-notch therapy”), and the facility is recommended for short-term rehab and skilled units; however, there are also reports of inconsistent therapy delivery (for example, a report that PT did nothing in final days of stay). Medical oversight and infection control were cited as problems by some families: rare doctor visits, C-PAP machines not cleaned, multiple pneumonia cases, and instructions to keep people away from others were reported. One reviewer alleged the facility lied to an insurer about a resident’s progress and neglected to inform the family when insurance coverage stopped, while they were aggressively pursued for payment—this highlights management and communication breakdowns around billing.
There are also reports of lost or mishandled personal items (a hearing aid, clothing mix-ups), broken in-room amenities (no television or cable not fixed), and state-level concerns: at least one reviewer referenced state violations and a required remediation plan. These issues, combined with reports of aggressive billing practices and a highly variable day-to-day experience, create a pattern in which outcomes appear to depend heavily on the unit, shift, or particular staff on duty. In short, families often experience strong, compassionate caregiving and very good therapy services, but others encounter lapses in basic care, cleanliness, and management practices.
Given the polarization in reviews, the consistent takeaway is that Edenbrook Sheboygan has clear strengths—especially in rehabilitation/therapy services and some dedicated, caring staff—but also notable systemic problems, largely tied to staffing levels, inconsistent supervision, and communication or billing practices. Prospective residents and families should weigh both sets of feedback: verify current staffing and oversight, ask about recent state inspection results and remediation actions, inspect rooms for cleanliness and working call systems, discuss infection-control practices, and clarify billing/insurance procedures before committing. The variability in experiences suggests that individual stays can range from excellent to seriously problematic depending on timing and placement within the facility.
