Overall sentiment across the reviews is predominantly positive about hands-on care, day-to-day cleanliness, and resident quality of life, but there are noteworthy concerns centered on management behavior and communication. Many reviewers emphasize that direct-care staff are compassionate, polite, and attentive. Multiple comments describe staff as well-educated and receptive to family input on care plans, with personnel who go out of their way for residents and visitors. Reviewers repeatedly praise the facility’s cleanliness and personal care; several call the place "amazing" or "excellent" and explicitly recommend it.
Staffing and interpersonal interactions are among the strongest themes. Direct-care teams receive consistent commendations: reviewers mention respectful treatment, compassionate caregiving, and staff who "do their best." The facility is described as friendly, with a notably warm receptionist and a general atmosphere that families and residents appreciate. The presence of a family-owned structure and an owner living on-site is cited as a positive factor by some reviewers, and at least one review highlights responsive communication. These positives contribute to a sense that the everyday resident experience—meals, activities, and personal attention—is good to very good.
Life-enrichment and amenities are also highlighted. Multiple reviews note a variety of activities, good meals, and social engagement (including residents attending lunch). The facility’s pet-friendly policy and visiting dog were singled out as meaningful to residents, indicating attention to quality-of-life details beyond clinical care. Such elements reinforce reviewers’ impressions that the environment is welcoming and supports resident enjoyment.
However, a distinct cluster of negative comments concerns management conduct and communication breakdowns. Several reviews specifically call out unprofessional behavior by the Director of Nursing and the Administrator, including one mention of the administrator avoiding eye contact. There are multiple reports of poor follow-up after incidents—most notably a lack of communication or phone calls to families after a fall—creating anxiety for relatives. Social worker turnover and a move prompted by an ill-fitting chair are cited as operational issues that affected continuity of care and resident placement experiences. Some reviewers express a deeper worry that, despite attentive bedside staff, care may never feel fully adequate due to these management or systemic lapses.
In summary, the aggregate picture is that Crestview Manor Healthcare Center delivers strong, compassionate direct care, maintains clean facilities, and provides meaningful activities and meals that residents and families appreciate. Yet the facility shows inconsistent performance in leadership, incident communication, and certain operational domains (such as social work continuity and equipment/placement decisions). Prospective families should weigh the high marks for day-to-day caregiving and environment against specific reports of administrative unprofessionalism and communication failures. When considering Crestview Manor, it would be prudent to ask about incident reporting and follow-up protocols, social worker and management stability, and how equipment/furnishing needs are assessed and addressed to ensure continuity and family reassurance.
