What levels of care does this community offer?

Webster Healthcare Center offers assisted living, memory care, and skilled nursing.

What is Webster Healthcare Center's address?

The full address for this community is 411 Erbacon Rd, Cowen, WV, 26206.

Does this community offer respite care?

Yes, Webster Healthcare Center offers respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

Webster Healthcare Center

Overall sentiment in the provided reviews is positive, with multiple comments emphasizing a combination of professional and home-like qualities. Reviewers describe Webster Healthcare Center as a "nice place" where visits are "pleasant" and the general atmosphere is appealing. The facility is repeatedly characterized as having a warm, homey feel while still maintaining a professional tone, which suggests a balance between comfort and appropriate clinical standards.

Staff quality is a clear strength in these summaries. The staff are described as "caring" and "knowledgeable," indicating that reviewers perceive the caregiving team as competent and empathetic. Those descriptors point to strengths in day-to-day resident interactions and clinical or care-related expertise. The repeated positive language about staff reinforces that interpersonal care and staff competence are notable positives for the facility.

Facilities and ambiance receive positive mention as well: reviewers call it a "nice place" with a "pleasant visit" and a generally "nice atmosphere." These comments suggest the physical environment and visitor experience are welcoming. However, the reviews do not provide specifics about dining, activities, or particular amenities, so no definitive conclusions can be drawn about food quality, recreational programming, or specialized services from the available comments.

A significant and specific concern appears in the reviews: an individual observed a maintenance employee in the parking lot appearing to use a needle. This raises important issues around staff conduct, on-site safety, hiring practices, supervision, and reporting procedures. Even though the overall reviews are positive, such an incident is consequential and warrants prompt attention from management. It suggests a potential gap in employee monitoring, background checks, drug-free workplace enforcement, or secure staff behavior policies. Reviewers perceiving this incident as "shady" indicates it negatively impacted their impression despite the otherwise favorable comments.

In summary, the limited review dataset paints Webster Healthcare Center as a generally pleasant, home-like facility staffed by caring and knowledgeable professionals, which results in positive visit experiences. The dominant themes are warmth and professional care. At the same time, the isolated but serious safety concern about a staff member's apparent drug use in a public area is noteworthy and could undermine trust if not addressed. Finally, the reviews are brief and limited in scope; they do not address dining, activities, clinical outcomes, or management responsiveness in detail, so further information would be needed to produce a comprehensive evaluation across all operational areas.

Webster Healthcare Center sits at 411 Erbacon Rd in Cowen, West Virginia and since 1985, it's served as a nursing home with 60 certified beds, an average of 59 residents each day, and the unique touch of being part of the family-owned CommuniCare Family of Companies, which is known for post-acute care across the nation. The center's managed by Health Care Facility Management, LLC as of April 2023 and is operated by Erbacon Leasing Co., LLC, with Sandra Amick as the administrator, and it's got SNF/NF dual certification, meaning it accommodates both skilled and nursing facility needs for people covered by Medicare, Medicaid, or private pay. Staff include skilled nurses and various therapists, who work with residents and families to make care plans and create a supportive place aimed at comfort and dignity, although it's got a nurse turnover rate of 45.5% and recorded 3.29 nurse hours per resident each day.

Services include short-term and long-term rehabilitation, skilled nursing, inpatient care, physical therapy, occupational therapy, and speech therapy, as well as memory care for dementia, medication management, wound care, hospice and palliative services, and nutritional counseling, plus there are programs called Honor 360 and Advance 360 for specialty care focus. They focus on therapy to help both emotional and physical well-being, and the facility aims to make everyone feel at home with amenities, social activities like bingo and movie nights, "happy jacks" exercise sessions, and recreational programs. Staff try to keep an ongoing relationship with both residents and their families, making sure everyone's part of care planning and regular assessment, and meals get prepared with attention to each resident's needs. Residents get some advanced equipment when needed and have access to specialty hospitals if that's required.

While the center works to look after daily life and health details, past inspection reports do show deficiencies, like not always providing activities for everyone's interests, not making or following complete care plans, and missing proper treatment for some residents based on doctor orders and preferences. The facility has recorded repeat care standard issues in past official reports. Webster Healthcare Center is active and provides a homelike setting for guests, residents, and families to feel supported, though it's honest to say there have been ongoing challenges along with its wide range of services.

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