Overall sentiment in these reviews is highly polarized, with a notable split between strong praise for certain aspects of the facility and serious allegations of neglect, poor management, and unsafe practices. Positive comments consistently highlight a clean and well-maintained building, a welcoming atmosphere, and several staff members who are described as friendly, attentive, and compassionate. Specific leadership roles are noted positively in places — an administrator with long tenure and a knowledgeable DNS are mentioned — and particular employees (for example, Brandi K.) and the rehab program receive direct praise. Several families describe long-term, family-like relationships with caregivers and report feeling that the facility is safe and orderly.
Contrasting sharply with the positive statements are numerous and serious complaints about care quality, staff competence, communication, and safety. The most frequent and severe concerns include inadequate wound care (dressings that do not cover wounds, exposed pus and odor), failure to track or make vital signs available, uncommunicated medication changes (e.g., stopping anti-tremor medication), and chronic hygiene lapses (residents left in soiled clothing, infrequent showers, unchanged bed pads after incontinence). Several reviewers describe incidents of urine exposure for long periods (e.g., 12 hours), bed sores, and overall deterioration in residents' conditions while under the facility’s care. There are also multiple reports claiming that families or POAs were not consulted about transfers or care decisions, and at least one account alleges a death and hospital transfer occurred without consent.
Safety and infection control are recurring themes in the negative reviews. Some reviewers report being placed near contagious COVID-19 cases, exposure to bio-hazards, and ineffective infection control measures. These reports are sometimes coupled with allegations that management is defensive, dishonest, or driven by financial incentives to limit facility expense rather than prioritize resident welfare. Reviewers voice a lack of trust in leadership, citing inconsistent policies (particularly related to the CNA training program), staff disorganization, and ineffective follow-through on issues raised in safety meetings.
Staffing and training concerns appear in several reviews: staff are described as underqualified, lacking compassion, or failing to recognize critical medical signs (such as stroke symptoms). While some reviewers praised helpful nursing staff and prompt responses to call lights, others recount neglectful behavior, rude interactions, and a lack of useful communication about training programs or resident care. This inconsistency suggests variable staff performance across shifts or units — some caregivers are highly regarded, while others are accused of incompetence or neglect.
Facility comfort and equipment issues are also mentioned. A number of reviewers experienced discomfort with beds and mattresses (beds described as too hard, provided egg crate or air mattresses that were ineffective or ill-fitting), contributing to poor sleep and dissatisfaction. Conversely, the physical plant is often described as clean and well-kept, indicating that environmental housekeeping may be adequate even when clinical care is inconsistent.
Taken together, the reviews present a mixed but concerning picture. The facility receives clear praise for cleanliness, some compassionate staff, and effective rehab services, but there are multiple serious allegations of neglect, poor clinical care, unsafe practices, inconsistent policies, and poor communication with families. The dominant pattern is variability: some residents and families report positive, family-centered care, while others report severe lapses that caused harm or put residents at risk. Prospective residents and families should weigh both sets of accounts carefully, consider visiting in person, ask for specifics about staffing, infection control policies, wound care procedures, medication management, and family communication protocols, and follow up with current families when possible. If placing a loved one, insist on clear care plans, documentation access, and point-of-contact escalation procedures; if considering employment or CNA training with the facility, request written policies about the training program, pay terms, supervision, and opportunities for skill development and oversight.
