Riverside Convalescent Center-West Point has been nationally recognized for its commitment to quality care. The facility earned a 2017 Bronze Commitment to Quality Award from the American Health Care Association and the National Center for Assisted Living, one of only seven awarded to Virginia long and short-term care facilities. The award recognizes Riverside's dedication to improving the quality of care for its residents. The facility's administrator, Bob Yeomans, highlighted the importance of teamwork in achieving this recognition. By emphasizing the role of each team member in patient care, Riverside has implemented changes in treatment approaches, particularly in pain management.
Staff members at Riverside Convalescent Center-West Point have received training to monitor residents' pain levels and intervene more effectively to provide pain relief. This teamwork and focus on patient care have led to improved outcomes in pain management for residents. The facility prides itself on the Riverside Care Difference, where residents are cared for with the same compassion as loved ones. The staff at Riverside Convalescent Center-West Point are considered the "unsung heroes" whose dedication to patient care has been recognized with the Bronze Award. This commitment to quality has also been reflected in the facility's 4-star rating from the Department of Health and Human Services' Centers for Medicare and Medicaid Services' Five Star Quality Rating System.
Riverside Convalescent Center-West Point offers skilled nursing and rehabilitation care for short-stay and long-term residents. With 60 beds and a history in the community since 1989, RCC-West Point has been recognized for its above-average quality of care. The facility's commitment to quality has resulted in national recognition and accolades, with half of Riverside's nursing facilities earning five stars and three earning four stars. The American Health Care Association and National Center for Assisted Living represent Riverside Convalescent Center-West Point among over 13,000 skilled nursing centers and assisted living communities in delivering quality care to individuals in need. Riverside's dedication to providing exceptional care has set a high standard for senior living facilities in the community.