Overall sentiment across the reviews is mixed but leans positive, with a majority of comments praising the staff, culture, and many aspects of daily life at Devine Health and Rehabilitation. The most frequent positive themes are the facility’s family-like atmosphere and the compassion and attentiveness of many staff members. Reviewers repeatedly describe residents being treated with dignity and love, staff who seem invested in residents’ well‑being, good communication with families, and a clean, welcoming environment. Several reviews single out strong admitting staff, skilled nurses, and successful short-term rehab experiences. Food quality, plentiful activities, and regular nursing visits are further recurring strengths noted by residents and families, contributing to an overall sense that many people feel comfortable and well cared for at the facility.
Care quality is portrayed positively in a large number of reviews: attentive nursing, professional clinical staff, and compassion during end-of-life care appear as consistent strengths. Multiple reviewers said residents felt loved, well taken care of, and safe; family members reported satisfaction and gratitude, particularly when staff communicated effectively and showed empathy. Rehab experiences were described as rewarding by some, and long-term residents often reported a stable, pleasant environment with familiar, smiling staff who have tenure and engage residents in programming.
However, the reviews contain several serious negative reports that cannot be overlooked. A small but significant cluster of comments describes troubling incidents: reports of resident-on-resident bullying in the dining room that staff allegedly ignored or even mocked, accounts of sarcastic or dismissive nurses, concerns about overmedication, and multiple falls. There are also alarming descriptions of improper handling of belongings (moved in bloody or unwashed trash bags) and statements that dementia care needs are not adequately met. These incidents suggest isolated but severe breakdowns in supervision, clinical care practices, infection control, dignity/respect standards, and the facility’s ability to manage residents with behavioral or cognitive challenges.
Facility maintenance and cleanliness show a generally positive pattern but with variability. Many reviewers explicitly call the facility clean, well-kept, and free of odors; others reported areas not well kept, occasional unpleasant smells, and specific cleanliness/maintenance issues. This suggests that overall housekeeping standards are usually met but may be inconsistent in certain units, shifts, or locations within the building. Administrative and management concerns appear mainly in a subset of reviews: at least one reviewer describes administrative gatekeeping around information-sharing and others note unclear management or a perceived lack of pride in work. There are also comments about rude or unhelpful staff—contrasting with the many reports of kind, attentive employees—indicating that staff performance may be uneven across personnel or shifts.
Patterns and interpretation: the dominant narrative is a largely positive, family-oriented nursing home with strong points in compassionate care, communications with families, food, activities, and rehab services. Nevertheless, several serious and recurring negative themes emerge: safety concerns (falls, overmedication), behavioral management and dementia care shortfalls, and occasional lapses in dignity and sanitary handling of personal items. The negative reports appear concentrated in specific incidents rather than reflecting every reviewer’s experience, but their severity (bullying ignored by staff, unsanitary handling of belongings, medication and fall concerns) elevates their importance. For prospective residents and families, these patterns suggest the facility has much to offer but may benefit from targeted improvements in dementia care protocols, behavioral supervision in communal spaces, medication management and fall prevention, incident reporting transparency, and consistency in housekeeping and staff training.
In summary, Devine Health and Rehabilitation receives many strong endorsements for its caring culture, attentive clinical staff, clean environment, good food, and family-like atmosphere. At the same time, there are credible, serious complaints from some reviewers about safety, dignity, infection-control practices, and administrative transparency. These mixed but specific patterns indicate the facility is capable of providing very good care for many residents, while also having isolated but critical areas requiring oversight and remediation to ensure consistent quality and safety for all residents.
