Overall sentiment: The collected reviews for Care Nursing and Rehabilitation skew strongly positive, with many reviewers praising the facility's cleanliness, atmosphere, staff, and dining. The most consistent compliments note a clean, modern building (frequently described as having no typical "nursing home" smell), home-style cooked meals, and a friendly dining experience. Multiple reviewers explicitly recommend the facility and describe family members enjoying meals and social interaction there. Many comments emphasize caring, attentive staff and well-trained nurses and aides, and a number of reviewers highlight specific strengths such as excellent CNAs, good nursing care, and effective rehab/physical therapy services.
Care quality and staffing: A dominant theme is that the staff generally provide high-quality, compassionate care. Reviewers repeatedly call out specific strengths: attentive nurses and aides, supportive customer service, and an overall caring community that feels like "one big happy family." Several reviews name nursing and CNA teams as among the best in town, and some describe the staff as not only clinically competent but also kind and engaging. However, there are notable counterpoints: a subset of reviews report inconsistent staff behavior, including rude interactions, staff yelling, and periods of inattentiveness (especially during mealtime). These negative reports suggest variability in day-to-day staff performance and occasional lapses in bedside manners or responsiveness.
Facilities, dining, and activities: The facility itself is regularly described as clean and up-to-date, which many reviewers found impressive from the first visit. Dining is repeatedly praised — reviewers mention excellent, home-cooked meals and a friendly dining-room atmosphere. Social programming is also a positive area, with mentions of fun holiday parties, bingo, puzzles, and other engaging activities that contribute to a supportive social environment. Rehab and physical therapy receive favorable comments for producing good outcomes and supporting resident recovery and mobility.
Safety, security, and communication concerns: While many reviews are strongly positive, several raised more serious concerns that prospective residents and families should note. There are multiple reports of clothing being lost or possibly stolen and general security concerns about personal belongings. Additionally, COVID-era practices were a specific pain point in some reviews: reviewers reported poor communication about mask policies at the door and staff not wearing masks, with some describing what they perceived as COVID denial. These issues point to gaps in policy communication and enforcement and suggest these are areas management may need to address more consistently.
Management and responsiveness: Reviews indicate the presence of supportive management in some cases; one mentions a new administrator who brings positive ideas and excitement about impacts to come. The presence of responsive customer service and helpful tours contributed to several five-star relocation decisions. Yet, where negative incidents occurred (rude staff, lost items, inconsistent care), reviewers implied that these experiences could undermine otherwise positive impressions. The mixed feedback on communication — especially around entry procedures and meal-time service — suggests opportunities for management to improve consistency and transparency.
Conclusion and patterns: In summary, Care Nursing and Rehabilitation appears to provide strong, compassionate care for many residents, with particular strengths in cleanliness, food, community atmosphere, CNAs and nursing staff, and rehab services. The recurring positives—home-cooked meals, family-like environment, engaging activities, and well-regarded clinical staff—are prominent and were cited by multiple reviewers. However, there are recurring negative themes that should not be overlooked: reports of staff rudeness or yelling, inconsistent attentiveness, incidents of lost clothing/theft, and lapses in COVID-communication and mask enforcement. These negatives appear to be less frequent than the positives but significant enough that prospective residents and family members should ask about laundry/security procedures, pandemic safety policies, staff training/turnover, and how management addresses complaints during a tour or decision-making process.
