Overall sentiment across the reviews is strongly positive, with repeated emphasis on compassionate, attentive staff and effective rehabilitation services. Many reviewers highlight the therapists and the rehab department as central strengths — noting that therapists listen, care, and help residents get back on their feet. Multiple accounts describe positive discharge experiences and excellent family communication, suggesting coordination with families and clear planning around transitions. The facility is frequently described as clean, well-organized, and home-like, contributing to resident comfort and satisfaction.
Staff quality is a dominant theme. Reviewers consistently use words like friendly, caring, kind, and attentive to describe nurses, CNAs, and other caregivers. Several comments speak to affectionate gestures, regular check-ins, and staff treating residents like family. There is at least one specific commendation by name (Nurse Jordan Hanson) indicating that individual staff members make notable, memorable contributions. Reviewers also note meaningful connections between staff and residents and describe the workplace as a supportive environment — even calling it a great place to work — which can correlate with sustained, consistent care and long-tenured residents.
Community life and activities are another positive area. The facility is described as having a family feel and long-tenured residents, which reviewers connect to a stable social environment. Activities are mentioned as producing visible enjoyment (resident smiles), and the overall atmosphere is described as welcoming and supportive. These points reinforce the impression of a residential setting where social and emotional needs are addressed alongside clinical care.
While the bulk of feedback is positive, there are a few notable concerns and isolated negative reports. The most consistent operational concern is unreliable elevator service: multiple reviewers mention elevators sometimes not working, raising safety and accessibility issues for residents, visitors, and staff. This is a practical problem that could affect mobility-dependent residents and should be prioritized by management. There is also at least one report of a serious negative staff incident involving a CNA referenced by the last name PRICE and an overall comment labeled an "awful experience." Although the critical comments appear to be in the minority compared with overwhelmingly positive reviews, they merit attention because they point to potential staffing or behavior issues that could impact resident trust.
In summary, Nursing & Rehabilitation at The Mansion earns high marks for clinical rehabilitation, compassionate caregiving, effective family communication, cleanliness, and a home-like community atmosphere. The staff-centric strengths — including individual standout caregivers and a supportive workplace culture — are the most frequently mentioned positives and seem to drive successful outcomes for residents. Management should, however, address the practical elevator reliability problem and investigate the isolated serious staff complaint to ensure consistent quality and safety. Taken together, the reviews portray a facility that is well-regarded by families and residents, with a few actionable operational and personnel issues to resolve to maintain its high standard of care.
