ProMedica Total Rehab + (Willow Grove) offers rehabilitation services for individuals in need of physical, occupational, and speech therapies. The facility is located in a clean and well-maintained building with ample parking for staff and guests. Patients have private rooms with amenities such as hospital beds, flat-screen TVs, and wheelchair-accessible bathrooms. The staff at ProMedica Total Rehab + (Willow Grove) includes nurses, therapists, aides, and guest relations personnel who strive to provide excellent care to residents.
The therapy staff at ProMedica Total Rehab + (Willow Grove) are commended for their professionalism and dedication to helping patients regain strength and mobility. Physical therapists and occupational therapists work with individuals on a daily basis to improve their physical abilities. Patients appreciate the efficiency and effectiveness of the therapy sessions provided by the staff members at the facility.
While the nursing care at ProMedica Total Rehab + (Willow Grove) is generally praised for being attentive and kind, some reviewers have noted concerns about staffing levels. It has been mentioned that the facility may be understaffed, leading to nurses and aides feeling overwhelmed with their workload. There have also been comments regarding the need for improvement in the quality and variety of the food provided to residents.
In terms of Medicare ratings, ProMedica Total Rehab + (Willow Grove) has received a 3 out of 5 star rating. Medicare evaluates issues within nursing homes based on the number of residents affected and the severity of potential harm. It is important for families considering care for their loved ones to carefully assess the quality of care provided at the facility. Additionally, turnover rates and staffing levels play a crucial role in maintaining the standard of care at ProMedica Total Rehab + (Willow Grove).