Overall sentiment is mixed but leans strongly toward serious concern. Reviewers describe a facility with real positive pockets—notably effective physical therapy and specific staff members who provided compassionate, above-and-beyond care and good family communication—but these positives are overshadowed by recurring, severe complaints about administration, safety, and basic operations.
Care quality appears inconsistent. Several reviewers praised rehabilitation services and named individual caregivers who were attentive, supportive, and kind. Those cases indicate that the facility can and does deliver high-quality, person-centered care. However, multiple other reviews raise substantial patient-safety issues: failure to remove dentures and omission of oral care, medication administration delays, and allegations that the facility is under investigation for physical abuse. These are not isolated nitpicks but substantive, repeated complaints that directly affect resident health and safety.
Staffing and culture are recurring problem areas. Reviews mention understaffing and suggest that staff who truly care are leaving. Reported staff behavior and miscommunication—ranging from unresponsiveness to families to unprofessional appearance—create a perception of disorganization and low morale. Several reviewers explicitly state that complaints are ignored or remain unresolved, which amplifies concerns about management responsiveness and accountability.
Administrative and financial problems are among the most serious themes. Multiple summaries describe payment disputes specifically involving Alliance Health Care, including claims that Alliance refuses to pay bills, is a sham, or may be defrauding people. One reviewer reports a potential loss of over $100,000. These allegations go beyond typical billing confusion and imply systemic malpractice or bad-faith behavior that should prompt immediate investigation by families and regulators.
Facility operations and environment also drew negative comments: dirty elevators and halls, a disorganized maintenance shop and office, and poor food quality described as "horrendous." Noise issues—such as loud roommates for hours—were reported to have harmed a resident's health, and staff responses were deemed unsatisfactory. Together, these items suggest problems with daily living conditions and facility oversight.
Communication failures are another consistent theme. Reviewers report poor communication about care plans, failure to alert the POA when changes occur, and unexpected or early discharges that left families unprepared. By contrast, the positive reviews single out examples where communication was timely and supportive, underscoring the facility's inconsistency: some teams do communicate well, while others do not.
In summary, Bloomsburg Care and Rehabilitation Center displays both notable strengths and significant risks. Strengths include effective PT/rehab outcomes and individual staff members who provide exemplary, compassionate care. However, frequent and serious complaints—patient-safety lapses, alleged abuse investigations, billing fraud accusations involving Alliance Health Care, understaffing, medication delays, poor sanitation and food, and unaddressed complaints—constitute recurring, high-priority red flags. Families considering this facility should verify billing arrangements in writing, ask for evidence of staffing ratios and incident/abuse investigations, closely monitor medication and oral care practices, and document any issues promptly. If allegations of fraud, abuse, or significant neglect are suspected, escalating to the state long-term care ombudsman or regulatory authorities is warranted.
