Overall sentiment across reviews is mixed, with strong, recurring praise for therapy/rehab services and many positive comments about individual caregivers, dining, activities, and certain renovated areas — but also significant and recurring complaints about inconsistent staff behavior, lapses in personal care, and variability in facility condition.
Care quality and staff: Reviews show a polarized view of staff performance. Many reviewers praise cooperative, helpful, engaging, friendly, and compassionate staff; several single caregivers were singled out by name and commended for exceptional end-of-life care and communication with families. Daily nursing tasks such as glucose checks, medication dispensing, and shower assistance are noted positively in multiple reports. At the same time, other reviews report serious shortcomings: residents left in soiled clothing, rooms left in disarray, staff perceived as only providing the bare minimum, and at least one aggressive CNA. These conflicting reports suggest that care quality is highly dependent on which staff members are on duty, and there appears to be notable inconsistency between shifts or units.
Rehab and therapy: A clear strength in the reviews is the rehabilitation and therapy program. Several reviewers explicitly describe the rehab as excellent and praise therapists, which is a strong consistent positive in the dataset.
Facilities and environment: Comments about the physical environment are mixed. Multiple reviews describe the facility as clean, remodeled, upbeat, and having improved staff morale and pleasant neighborhoods with patio access. Conversely, other reviewers describe parts of the facility or the assisted living side as rundown, in need of updates, or having overheated, noisy shared rooms (particularly when equipment raises ambient temperature). Large private bedrooms and above-average amenities are noted when describing updated or private areas, but shared rooms are identified as a source of dissatisfaction.
Dining and activities: Dining receives generally positive mentions: a pleasant dining hall, a variety of food choices including a daily salad bar and hot soup, and group-oriented dining spaces such as a cafeteria with a piano. Activities are also a clear positive: card games, bingo, social gatherings and outings are cited, and the facility seems to provide regular programming that families appreciate.
Management and organization: Several reviews raise concerns about management, with descriptors like "money-driven" and observations that staff sometimes lack pride or respect for their work. Reports of rushed baths/meals and unfulfilled promises (e.g., replacement of missing shoes) indicate organizational or staffing problems. There are specific mentions of poor handling of COVID-19 policies in some instances, including preventing grandchildren from saying goodbye and alleged actions that reviewers felt contradicted guidance — a deeply emotional complaint that significantly affected family perceptions.
Patterns and variability: The strongest pattern is variability: some reviewers describe a clean, well-run, remodeled facility with caring staff and strong rehab services, while others describe neglectful care, disorganized rooms, and outdated areas. Positive themes cluster around rehab, certain named caregivers, activities, and dining; negative themes cluster around inconsistent personal care, occasional aggressive staff behavior, missing belongings, and management communication during crises (notably COVID-19 restrictions). This suggests that experiences may depend heavily on timing (before/after remodels), location within the campus (private vs shared rooms, assisted living vs skilled nursing), and specific staff on duty.
Bottom line: Marquis Piedmont Post Acute Rehab receives praise for its therapy program, many compassionate and skilled staff members, organized activities, and dining options — particularly in remodeled or private areas. However, prospective residents and families should be aware of variability in daily personal care, occasional reports of neglect or rushed treatment, inconsistent housekeeping in some instances, and specific concerns about visitor policy handling during the COVID-19 period. If considering this facility, it would be prudent to tour multiple parts of the campus (private and shared rooms), ask about recent renovations and staffing consistency, clarify visitor and end-of-life policies, and request specifics about therapy programs and staff-to-resident ratios to understand where an individual’s experience is most likely to fall on the spectrum described in reviews.
