Overall sentiment across the provided reviews is predominantly positive, with multiple reviewers praising the facility's modern construction, layout, cleanliness, staff, therapy services, dining, and activities. Many reviewers emphasize that the building is new, has a townhouse-style layout, and offers single and double rooms with accessible bathrooms and private-room options that reduce noise. Cleanliness and lack of unpleasant odors are repeatedly mentioned, as are well-put-together rooms that pleased families and helpful, friendly tour staff who leave a positive first impression.
Staff and care receive consistently strong praise in most summaries. Numerous reviewers describe the staff as caring, attentive, and present — often knowing residents' names and acting like a "surrogate family." Therapy and rehab services are highlighted as a strength: reviewers mention a strong therapy team, an active exercise/rehab community, and good rehabilitation offerings. Several comments note that staff presence is visible, assistance with technology (FaceTime) is provided, window visits are supported, and on-site services such as a hairdresser are available or returning. One reviewer specifically praised the therapy team and the quieter environment of private rooms.
Dining and activities are other commonly cited positives. Multiple reviews call out better or excellent dining and generally satisfactory meals. Social programming exists and is visible in examples such as movie nights with popcorn and hallway activities, indicating an active approach to resident engagement. These offerings, combined with easily accessible common spaces implied by the townhouse layout, appear to contribute to resident and family satisfaction.
Despite the many positive comments, there are serious and significant negative reports that must be noted. At least one review describes a critical breakdown in care: delayed administration of pain medication for hours, staff failing to check on the patient, medication orders not being followed, and hospice access reportedly being blocked. That reviewer reported that the patient died soon after admission and perceived the overall care quality as poor. These are severe allegations that contrast sharply with the otherwise favorable impressions and indicate that care consistency and clinical protocol adherence may be areas of concern in at least isolated instances.
Taken together, the pattern in these reviews is one of generally high facility quality — new construction, clean spaces, strong therapy and activities, and caring staff — alongside a small but serious set of reports about clinical lapses affecting medication administration, patient monitoring, and hospice coordination. The prevalence of positive remarks suggests that many residents and families have very good experiences, particularly around staff attentiveness, rehabilitation, dining, and social programming. However, the gravity of the negative account(s) means prospective residents and families should inquire specifically about clinical protocols: medication administration procedures (especially pain management), how staff monitor residents between checks, hospice access and coordination policies, and staffing levels/ratios to ensure consistency of care.
In summary, Marquis Newberg appears to offer an attractive physical environment, robust therapy and activity programming, and many examples of compassionate, attentive staff. At the same time, there is at least one reported incident describing major clinical and communication failures that resulted in a very poor outcome. Those considering the community should weigh the strong positive feedback but also ask direct, specific questions about clinical safeguards, medication handling, and end-of-life/hospice procedures to confirm that the facility’s practices align with expectations for reliable medical care.
