Overall sentiment across the reviews for Sunset Estates of Purcell is mixed and polarized. A substantial portion of reviewers emphasize compassionate, attentive care: staff are frequently described as kind, helpful, patient, and considerate. Many comments single out the nursing team and nursing assistants as excellent, and families report that concerns were addressed immediately. Administrator Debbie is named specifically for doing a great job, and the hospice team is noted as supportive. Positive operational points include enjoyable dining with meal choices, available rehab services, regular resident checks, and instances where residents were moved to private rooms to meet needs. Several reviewers explicitly say the facility is very clean and that residents formed friendships and felt safe and loved by the staff.
However, there are serious and recurring negative allegations that create significant red flags. Multiple reviewers allege abuse, an unsafe environment, and theft of personal belongings — specifically missing cell phones and hearing aids — with at least one allegation that staff hid residents' personal cell phones. There are also claims of HIPAA and privacy non-compliance, and reviewers referenced formal complaints, including to attorneys and the Better Business Bureau. Some reviewers used strong language (for example, calling it a "horror facility") and noted many bad ratings, indicating that dissatisfaction is not isolated.
Facility condition and maintenance emerge as an inconsistent theme. Several reviewers praise the cleanliness, while others report interior problems: outdated decor, filthy walls, and a lack of renovations. The exterior is generally reported to look nice, but interior upkeep appears uneven based on these summaries. This split suggests variability in housekeeping or differing expectations among residents and families.
Management and ownership issues are also a salient pattern. While the on-the-ground staff and an identified administrator receive praise, ownership overall is criticized in multiple summaries. This distinction — competent frontline staff versus problematic ownership or higher-level management — appears repeatedly and may help explain the coexistence of very positive personal-care experiences with systemic problems like privacy breaches, theft allegations, and maintenance lapses.
In sum, the reviews show a facility where direct-care staff often provide compassionate and attentive care, with positives around nursing, hospice support, dining choices, rehab, and social connections. At the same time, there are multiple serious concerns about resident safety, missing belongings, privacy violations, interior maintenance, and ownership/management practices. The pattern is one of inconsistency: some residents and families have very positive experiences, while others report severe and actionable problems. These conflicting signals suggest prospective residents and families should investigate specific issues (security, inventory controls, privacy policies, and complaint resolution history), ask for recent inspection records or incident reports, and perform an in-person tour focusing on both staff interactions and interior maintenance before making decisions.
