Overall sentiment across the reviews is mixed but leans negative, with recurrent and emphatic complaints about hygiene, building condition, responsiveness, and management overlaying a smaller but consistent thread of praise for individual caregivers and therapy services. Multiple reviewers describe serious cleanliness and hygiene problems (strong odors, sewage-like smells, dirty rooms, sticky rails and furniture, and reports of pests). Several accounts report residents left soiled in urine or feces, infrequent or missed bathing (reports of two-week gaps), and concerns about skin infection risk. These descriptions raise substantial concerns about day-to-day caregiving and environmental cleanliness.
Care quality and responsiveness are major themes. Many reviews report long delays in call-light response (commonly 30–45 minutes), residents left without timely toileting or pain medication, and in some cases inadequate monitoring that led to safety incidents such as residents being found on the floor and late transfers to the hospital. Medication issues and poor follow-through on clinical concerns are repeatedly mentioned. At the same time, a number of reviewers explicitly praise CNAs and certain nurses for being compassionate and attentive, indicating variability in care quality between staff members and shifts.
Staff behavior and management practices produce a sharp contrast in the reviews. Multiple reviewers describe unprofessional language, belittling comments toward residents or families, and staff who do not wear badges or introduce themselves, making staff hard to identify. Families report feeling dismissed when making complaints and describe management as unresponsive or resistant — with some reviewers saying problems were only addressed when a state inspector was present. Phone accessibility and communication are problematic: many reviewers note long hold times, unreturned calls, and inconsistent communication about patient status. There are also troubling allegations such as staff theft and refusal to address legitimate medical concerns, which further erode trust.
The physical facility is frequently described as run-down, outdated, and “prison-like,” with private rooms that nonetheless have shared bathrooms and small resident rooms with limited visiting space. Some reviewers, however, report the facility as clean and odor-free following administrative improvements, suggesting that conditions may fluctuate or have improved in certain periods. The dining experience is commonly criticized — food is described as poor, with little evidence of dietary accommodations — though this is balanced by some positive feedback about rehabilitation/therapy and organized events.
Notable patterns include variability by shift and over time: some reviewers praise daytime or night staff, name specific individuals (e.g., LPN Alice, Med Aide Ronald, staff member Kay) for exceptional care, and report improvements after administrative changes. Conversely, others report sustained problems with staffing shortages, nurses or aides who are too busy to respond promptly, and management responses that are inadequate. Medical oversight concerns appear in several reviews—missed doctor rounds, late hospital referrals, and ER transfers following complications—heightening safety concerns for medically fragile residents.
In summary, the reviews paint a picture of a facility with pockets of excellent, compassionate frontline caregivers and effective therapy services but systemic issues around cleanliness, responsiveness, management oversight, and consistency of care. Families considering this facility should probe current conditions and improvements: ask for recent inspection reports, staffing ratios, call-light response metrics, infection control practices, food/dietary accommodations, and how complaints are tracked and resolved. Visiting in person at different times of day and speaking directly with the care team (and multiple families, if possible) will help assess whether the positive reports about individual staff and improved administration reflect lasting change or are exceptions amid persistent problems.
