Willow Park Health Care Center

    7019 NW Cache Rd, Lawton, OK, 73505
    3.1 · 56 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Severe neglect understaffing unclean facility

    I had a horrible experience. My loved one was repeatedly neglected - long call-light waits (20-30+ min), missed hygiene and meds, delayed hospital transfer and even a resident found on the floor. The building is old, smelly and unhygienic (sticky rails, trash, urine/feces on clothing), management unresponsive, phone lines often unanswered and staff communication is inconsistent. That said, several CNAs, LPN Alice, Ronald the med-aide and Kay were caring, helpful and went above and beyond, and rehab therapy seemed good. Overall, friendly frontline staff can't overcome chronic understaffing, poor administration, safety and cleanliness issues - I cannot recommend this facility.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.09 · 56 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.6
    • Staff

      2.6
    • Meals

      1.0
    • Amenities

      1.7
    • Value

      1.0

    Pros

    • Compassionate CNAs and frontline staff reported
    • Individual staff members singled out for strong care (e.g., LPN Alice, Med Aide Ronald, staff member Kay)
    • Good rehabilitation and therapy services noted
    • Family-oriented staff and resident community in some reports
    • Some reviews report improved administration and staffing over time
    • Instances of clean, odor-free, and pest-free conditions reported by some families
    • Helpful/attentive nursing on some shifts
    • Events and activities available for residents
    • Staff described as friendly, kind, and helpful in many accounts
    • Some reviewers call it a good place to work and praise resident outcomes

    Cons

    • Widespread reports of poor cleanliness and hygiene throughout facility
    • Strong unpleasant odors (including sewage) and pest reports
    • Shared bathrooms used for private rooms
    • Furniture, rails, and rooms described as dirty or sticky
    • Inadequate assistance with personal care (bathing, toileting) and poor hygiene maintenance
    • Residents reportedly left in urine/feces and sometimes not bathed for extended periods
    • Long call-light response times (commonly 30–45 minutes)
    • Medication errors or medication-related concerns reported
    • Unprofessional staff behavior and language, including belittling comments
    • Staff often unidentifiable (no name badges, not introducing themselves)
    • Perceived poor management oversight and slow or no action on complaints
    • Difficulty reaching facility by phone and long hold times/unreturned calls
    • Allegations of theft and unhelpful or dismissive staff members
    • Run-down, outdated, and 'prison-like' building condition
    • Food quality described as horrible and lack of dietary accommodations
    • Poor doctor availability, missed medical rounds, delayed hospital transfers
    • Safety incidents: residents found on floor, inadequate monitoring
    • Inconsistent staff performance across shifts; some shifts better than others
    • Frequent, confusing, or burdensome administrative requests (e.g., trust fund accounting)

    Summary review

    Overall sentiment across the reviews is mixed but leans negative, with recurrent and emphatic complaints about hygiene, building condition, responsiveness, and management overlaying a smaller but consistent thread of praise for individual caregivers and therapy services. Multiple reviewers describe serious cleanliness and hygiene problems (strong odors, sewage-like smells, dirty rooms, sticky rails and furniture, and reports of pests). Several accounts report residents left soiled in urine or feces, infrequent or missed bathing (reports of two-week gaps), and concerns about skin infection risk. These descriptions raise substantial concerns about day-to-day caregiving and environmental cleanliness.

    Care quality and responsiveness are major themes. Many reviews report long delays in call-light response (commonly 30–45 minutes), residents left without timely toileting or pain medication, and in some cases inadequate monitoring that led to safety incidents such as residents being found on the floor and late transfers to the hospital. Medication issues and poor follow-through on clinical concerns are repeatedly mentioned. At the same time, a number of reviewers explicitly praise CNAs and certain nurses for being compassionate and attentive, indicating variability in care quality between staff members and shifts.

    Staff behavior and management practices produce a sharp contrast in the reviews. Multiple reviewers describe unprofessional language, belittling comments toward residents or families, and staff who do not wear badges or introduce themselves, making staff hard to identify. Families report feeling dismissed when making complaints and describe management as unresponsive or resistant — with some reviewers saying problems were only addressed when a state inspector was present. Phone accessibility and communication are problematic: many reviewers note long hold times, unreturned calls, and inconsistent communication about patient status. There are also troubling allegations such as staff theft and refusal to address legitimate medical concerns, which further erode trust.

    The physical facility is frequently described as run-down, outdated, and “prison-like,” with private rooms that nonetheless have shared bathrooms and small resident rooms with limited visiting space. Some reviewers, however, report the facility as clean and odor-free following administrative improvements, suggesting that conditions may fluctuate or have improved in certain periods. The dining experience is commonly criticized — food is described as poor, with little evidence of dietary accommodations — though this is balanced by some positive feedback about rehabilitation/therapy and organized events.

    Notable patterns include variability by shift and over time: some reviewers praise daytime or night staff, name specific individuals (e.g., LPN Alice, Med Aide Ronald, staff member Kay) for exceptional care, and report improvements after administrative changes. Conversely, others report sustained problems with staffing shortages, nurses or aides who are too busy to respond promptly, and management responses that are inadequate. Medical oversight concerns appear in several reviews—missed doctor rounds, late hospital referrals, and ER transfers following complications—heightening safety concerns for medically fragile residents.

    In summary, the reviews paint a picture of a facility with pockets of excellent, compassionate frontline caregivers and effective therapy services but systemic issues around cleanliness, responsiveness, management oversight, and consistency of care. Families considering this facility should probe current conditions and improvements: ask for recent inspection reports, staffing ratios, call-light response metrics, infection control practices, food/dietary accommodations, and how complaints are tracked and resolved. Visiting in person at different times of day and speaking directly with the care team (and multiple families, if possible) will help assess whether the positive reports about individual staff and improved administration reflect lasting change or are exceptions amid persistent problems.

    Location

    Map showing location of Willow Park Health Care Center

    About Willow Park Health Care Center

    Willow Park Health Care Center is a nursing home and retirement community, run by Care Providers Oklahoma, where Lucretia Parkey acts as the administrator and Sandi Ghannam works as the social services director, and they both help look after the daily needs and well-being of the people who stay there. The center has a focus on nursing home care for seniors, and they also offer options for assisted living, independent living, and memory care, so there's a lot of choices, and you'll find senior apartments and home care too, which means you can pick what suits your needs best. Their staff have a reputation for being friendly, helpful, and kind, which helps everyone feel welcome and comfortable, and there's always a warm atmosphere. The facility gives out nutritious meals, planned by chefs and meal planners to make sure everyone gets a balanced diet with good taste and the right nutrients. Licensed nurses and aides provide 24-hour care for seniors with physical or mental health needs, and the facility has a wide range of medical services, like skilled nursing, long-term care, short-term rehabilitation, speech therapy, occupational and physical therapy, and they even provide respiratory and cardiac care, wound management, pain control, medication help, intravenous therapy, and diabetes management. Willow Park Health Care Center supports patients coming from hospital stays or with serious conditions such as stroke, surgery recovery, fractures, spinal cord injuries, or respiratory illness, and it offers both long-term stays and short-term rehab for those looking to go back home. The facility has a team with a medical director, a consulting pharmacist, and a consulting dietician, and they focus on teaching patients and families how to manage care at home, which is an important part of the process. The resident rooms are spacious with private showers and restrooms, which folks say are the largest in Navarro County, and there are transportation services and daily activities to keep residents engaged-these activities are meant to help people stay happy and social, and they've even gotten awards for community events and engagement. The center provides hospice and palliative care when needed, along with memory care, telehealth services, and respite care for family members who need a break from caregiving. Social services and support for emotional needs are available, with Sandi Ghannam focusing on residents' personal and social well-being. Lab and x-ray diagnostics are available onsite, and there are many amenities like dining options and organized activities. All told, Willow Park Health Care Center gives seniors a full range of services from help with daily life to specialized medical care, all in a setting that tries to keep things comfortable and engaging for its residents.

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