Overall sentiment across the reviews for Maple Grove is highly polarized: a substantial number of reviewers praise caring, attentive staff, cleanliness, good food, pleasant grounds, and effective leadership in certain units, while an equally significant and troubling subset report severe neglect, hygiene failures, medical delays, and management breakdowns. The most consistent positive themes are compassionate individual staff members and, in many accounts, a clean and attractive exterior and communal areas. Several families explicitly stated their loved ones felt safe, well-fed, and treated like family, and described visible improvements over time under certain managers. Positive mentions also include effective rehab services, active programming in some units, and professional, responsive management in those positive experiences.
However, the negative reports outline serious lapses in basic nursing care and facility operations. Frequent complaints cite understaffing and high turnover, which reviewers connect to failures such as residents not being bathed for days, soiled linens and bedpans being left in rooms, untreated bedsores, residents being soaked in urine or feces, and missed or delayed medications. Several reviewers described missed doctor appointments due to poor coordination between nursing staff and transportation, and delays in diagnosis of serious conditions including pneumonia and COVID-19. These failures have, in multiple accounts, coincided with very poor outcomes including deaths; at least one review alleges a physician suggested letting a resident die. These are severe allegations that point to systemic problems in clinical oversight and timely care.
Facility condition and infection control are reported inconsistently. Some reviewers describe a spotless interior with ‘Mayberry’ charm and magnificent grounds, while others report run-down or depressing areas, cramped shared rooms, plumbing problems, persistent sewer or urine odors, and feces left on floors for extended periods. Infection-control concerns were raised specifically around PPE usage (nurses not wearing masks was noted) and sanitation practices during the COVID-19 era, with reported outbreaks and delayed responses. This inconsistency suggests variability by unit, shift, or management period—some parts of the facility appear well-run while others experience pronounced neglect.
Laundry, personal belongings, and security are recurring problem areas for many reviewers. Multiple accounts report laundry mix-ups, missing clothes, hair products or phones missing, and concerns about theft. Families also raised alarms about wandering non-residents or 'riff-raff' in halls and a general sense of unsecured access in some descriptions. Room size and privacy concerns come up repeatedly — small, shared rooms and lack of personal space were reported alongside positive notes that common areas and exteriors are attractive.
Management, communication, and administrative processes show a mixed picture. Positive reviews praise readily-available, professional management and noticeable improvements. Negative reviews describe poor supervision, inaccessible leadership, payroll issues, delayed paperwork, and even claims of the facility changing names frequently to avoid legal exposure. Several reviewers said they were unable to reach senior staff to resolve urgent issues. High administrative turnover was mentioned and correlated with inconsistent care and policy changes.
Dining and activities generate divided impressions. Some residents and families compliment the food (noting weight gain and enjoyment) and active atmospheres, while other reviewers say interior activities are scarce despite an active exterior. In short, programming seems to be unit- and staff-dependent.
Patterns and recommendations based on these reviews: there is significant variability in the resident experience at Maple Grove—positive reports often highlight specific staff members and particular units where care is excellent, while negative reports point to systemic problems tied to staffing shortages, management lapses, and poor clinical oversight. Families considering Maple Grove should expect a bifurcated experience and are advised to conduct an in-person tour, inspect the actual room their loved one would occupy, ask directly about staffing ratios and recent state inspection reports, inquire about infection-control practices and PPE policies, check laundering and belongings procedures, and speak with current families in the same unit. Monitoring care closely during the first weeks and maintaining regular communication with nursing leadership can help identify issues early. The reviews collectively indicate that while good care and management exist in parts of Maple Grove, there are also serious, recurring concerns that warrant cautious, thorough evaluation before placement.
