Hill Haven Nursing Home, located at 1550 Empire Blvd. near the Webster/Penfield border, has been a cornerstone of the community for over 40 years. Sadly, officials at Rochester Regional Health recently announced that the facility will be permanently closing its doors this fall. The decision to close Hill Haven came after a period of careful consideration and evaluation of various factors, such as the changing needs of the community and the rise of in-home and transitional senior living options. This closure will result in the displacement of 350 employees, who will be shifted to other jobs within the health system. Despite the closure, the legacy of Hill Haven will live on through the dedicated employees who have worked tirelessly to provide care and support to residents over the years.
Throughout its operation, Hill Haven has faced challenges, including the highest number of COVID-related deaths in any nursing home within Monroe County. This has contributed to its below-average Medicare rating, which takes into account factors such as health inspections, staffing, and quality of resident care. While the quality of care provided by Hill Haven was rated as above average, health inspections were found to be lacking. Despite these challenges, Hill Haven has continued to prioritize the well-being and comfort of its residents, providing a supportive and caring environment for those in need of skilled nursing care.
As the closure date for Hill Haven has not yet been set, employees have been informed of the upcoming changes and will receive details about their new job placements within the health system in the coming days. In the meantime, social workers and case managers will be working diligently to assist residents in transitioning to other facilities within the system or back home. With a capacity of 288 beds, Hill Haven currently accommodates 175 residents, all of whom will be supported through this transition period. For residents and their families seeking more information or assistance during this time, a hotline has been established to provide guidance and support. Despite the challenges and changes ahead, the dedicated staff at Hill Haven will continue to uphold the facility's legacy of care and compassion as they navigate this transition period.