Overall sentiment across the reviews is highly mixed with strong polarization: many reviewers praise individual clinicians, therapy teams, and the Activities Department, while a substantial number report serious concerns about basic care, communication, and safety. The facility is repeatedly described as clean and modern, and specific staff members and teams receive frequent commendations for compassion, clinical skill, and dedication. At the same time, recurring operational problems—especially staffing shortages, inconsistent accountability, and poor meal/supply management—generate numerous negative experiences and some severe safety incidents.
Care quality and clinical therapy: One of the clearest positive themes is the strength of the rehabilitation services. Multiple reviewers cite outstanding PT/OT/ST teams and named therapists who produced meaningful mobility gains and successful discharges home. Conversely, several reviews describe inconsistent therapy delivery (e.g., only one PT session in several days or early/insufficient discharge), meaning outcomes are uneven. Nursing care descriptions are highly variable: many reviewers describe compassionate, diligent nurses and aides who provide attentive care, while others recount medication errors, missed medications, poor documentation, hygiene neglect, and unprofessional behavior. This variability suggests that the overall clinical capacity exists but is sometimes undermined by staffing, training, and oversight gaps.
Staff, staffing issues, and behavior: Praise for individual caregivers is frequent—reviewers often name nurses, aides, social workers, and unit coordinators who went above and beyond. That said, a persistent counter-theme is understaffing and inconsistent staff performance. Reports of long call-light response times, unattended pain, aides ignoring patients, and staff seeming overwhelmed are common. There are also multiple accounts of unprofessional or abusive behavior, including yelling, derogatory comments, and perceived neglect, as well as serious allegations such as theft and improper treatment. The net picture is one of staff members who can be exceptional, but with enough negative incidents that families must remain vigilant and advocate for their loved ones.
Facilities, housekeeping and supplies: Many reviewers praise the physical building—newer rooms, big TVs, remodeled dining areas, and a bright therapy gym. However, housekeeping and supply chain issues appear inconsistent. Some reviews praise quick maintenance and clean rooms; others describe soiled linens, dirty clothes on floors, soiled chairs with diapers, bad odors, ants in rooms, and shortages of washcloths, towels, diapers, napkins, and coffee supplies. These problems point to lapses in routine housekeeping, inventory management, and quality control that affect resident comfort and dignity.
Dining and nutrition: The dining experience is a major area of complaint. Numerous reviewers report meals being cold, missing items, poorly prepared (mushy vegetables, raw or spoiled items), inconsistent portioning, and broken beverage stations (no milk or creamer). Some families advised bringing supplemental nutrition from home. A smaller set of reviews indicated improvements over time or satisfaction with dining; however, negative accounts are frequent and sometimes significant enough to impact recovery and satisfaction.
Communication and administration: Communication is a recurrent fracture point. Positive reviews highlight helpful social workers and unit staff who provide timely updates and helpful discharge planning. On the negative side, families report unanswered calls, monitored/filtered phone access, long delays in records or dental/billing issues, inconsistent COVID/visitation policy updates, and defensive or unresponsive administration. Several reviewers describe poorly run care conferences or rude directors and social service staff. This inconsistent communication undermines trust and exacerbates other operational shortcomings.
Safety and serious incidents: A troubling cluster of reviews documents safety lapses: falls with delayed assistance, Hoyer lift injuries, missed diagnoses (e.g., multiple rib fractures and a collapsed lung reported by one reviewer after discharge), bedsores, and premature discharges before patients were ready. There are also reports of infection-control concerns, including alleged COVID exposure from staff. These are not isolated minor grievances—many families reported hospital readmissions or substantial harm after facility care. Such incidents highlight the need for improved protocols, oversight, and transparency.
Activities, community and family engagement: The Activities Department receives consistently strong praise, with specific staff named for bringing residents out of isolation, organizing meaningful events (karaoke, crafts, holiday parties), and fostering a welcoming, home-like atmosphere. Where Activities and social work are strong, reviewers describe better mood, socialization, and family satisfaction. This points to an asset the facility can build upon—engaging residents and relatives helps offset other deficits, but it cannot replace fundamental clinical reliability.
Patterns and recommendations: The dominant patterns are variability and contradiction—some units and shifts deliver exemplary clinical care, rehab outcomes, and family communication, while others fall short on basic hygiene, responsiveness, nourishment, and safety. Operational weaknesses—staffing shortages, supply management, food service quality, and administrative communication—are the most frequently cited systemic issues. To improve reputation and patient safety, the facility would need to standardize staffing levels and training, tighten infection control and housekeeping protocols, overhaul dining services and supply logistics, enforce consistent documentation and medication administration practices, and improve administrative responsiveness and transparency. Families consistently recommend active advocacy: visiting when possible, keeping close communication with social work, and documenting concerns promptly.
Bottom line: For potential residents and families, this body of reviews indicates that Center for Rehabilitation & Nursing at Washington Township offers genuine strengths—notably strong rehab teams, an engaged activities program, and many compassionate individual caregivers—but also significant operational and safety risks that vary by unit and shift. If considering placement, prospective families should tour multiple units, ask specifically about staffing ratios and therapy schedules, meet the key therapy and nursing staff, and obtain clear written expectations about meals, supplies, communication protocols, and fall-prevention measures. For those already admitted, continuous advocacy and clear documentation of care concerns are warranted given the frequency and seriousness of the negative reports.
