Overall sentiment across the reviews is mixed but leans positive on clinical care and the environment while revealing important, sometimes severe, inconsistencies in staffing, supervision, and administration. A substantial portion of reviewers praise Roosevelt Care Centers for compassionate nursing, strong rehabilitation services, and a generally clean, welcoming facility. Many families reported successful rehab outcomes and smooth discharges home, often citing effective coordination among nurses, therapists, and the discharge planner or social worker. Physical therapy and rehab were repeatedly described as strong points: reviewers credited therapists and the rehab team with restoring mobility and independence for many residents. Multiple reviews singled out individual staff members (nurses, CNAs, front-desk personnel, and recreational staff) by name for exceptional compassion and skill; examples include praise for nurses with excellent bedside manner and recreational staff who created engaging themed days and homemade activities.
Facility upkeep and atmosphere receive frequent positive mention. A large number of reviewers describe the building as clean, neat, odor-free, and well maintained. Maintenance staff were noted for quick responses (for example, hooking up TVs promptly). Meals were largely well regarded, with some reviewers highlighting vegetarian options and homestyle quality; admissions and front-desk staff were often characterized as helpful, welcoming, and communicative. Recreational programming was commonly described as active and engaging — sing-alongs, bingo, crafts, and special events were appreciated and often credited with improving residents' mood and mental clarity. During the pandemic, management of virtual communication (video chats) was also noted positively by some families.
Despite these strengths, reviews reveal significant areas of concern that prospective residents and families should weigh carefully. A recurrent theme is inconsistency: while some floors and staff teams receive glowing praise, others draw serious criticism. Understaffing and staff shortages were explicitly mentioned and are tied to other negative outcomes: long wait times for assistance, aides who are unavailable, and perceived lapses in monitoring. Multiple reviewers alleged lapses in basic care — including being left soiled, forced or inappropriate diapering, and unsafe medication practices (examples include family members being asked to assist with medication administration). There are also alarming reports of misconduct and safety breaches, such as spitting on food, missing rings with suspicion of theft, and extremely serious allegations of neglect that some reviewers claimed resulted in severe harm or death. These reports are severe outliers in tone but significant in number and should be treated as critical risk indicators that warrant direct inquiry when evaluating the facility.
Management and administrative responsiveness appear uneven. Several reviews commend specific admissions personnel and front-desk staff for excellent communication and empathy, while others describe an administration that is unclear, unresponsive, or even unethical. Complaints include hung-up calls, insufficient follow-through, unclear administrative processes, and in a few cases, threats of legal action or statements that owners should be held accountable. These administrative concerns often compound clinical worries when families feel ignored or inadequately informed about important issues such as medication errors, missing belongings, or staffing levels.
Other recurring practical issues include parking limitations (visitor spots taken by employee parking and a long uphill walk from the back lot), occasional noisy TVs at night disrupting sleep, some reports of dry or inconsistent food quality, and repetition in activities for residents wanting more variety or skill-level options. Many of the negative comments point to variability by shift, team, or floor — some floors were repeatedly praised (e.g., fourth floor, specific teams), while others were singled out for substandard care or poor staff attitude.
In conclusion, Roosevelt Care Centers shows many hallmarks of a high-quality nursing and rehabilitation facility: strong PT/rehab services, many compassionate and skilled staff members, a clean environment, and engaging activities. However, the institution exhibits notable variability in staff performance, supervision, and administrative responsiveness. The presence of multiple serious allegations — including neglect, unsafe medication practices, and possible theft — means families should perform focused due diligence. Recommended steps for prospective residents and families include: touring specific units at different times/shifts; asking about current staffing ratios and turnover; requesting details on medication administration protocols and supervision practices; inquiring about incident reporting and resolution processes; speaking with current families on the particular unit of interest; and checking recent inspection or complaint records. These steps will help determine whether the positive experiences seen by many reviewers align with the consistent, reliable care you expect for a loved one.
