Premier Estates of West Point is a senior living facility that unfortunately permanently closed its doors in August of 2019. Reviews from former residents and employees shed light on some concerning issues at the facility. There were complaints about insufficient staffing levels, leading to long wait times for assistance and subpar resident care. Reports of neglect, such as staff not ensuring dentures were in place or clean clothes being worn, raised serious red flags about the quality of care provided.
Housekeeping services also came under fire, with reviewers noting rooms going unswept and trash overflowing. The lack of attention to cleanliness and basic hygiene standards was a major point of contention among those familiar with the facility. Additionally, there were complaints about a lack of communication between staff members, leading to confusion and frustration for residents and families.
Despite these criticisms, some reviewers did express gratitude for the care provided by certain staff members and noted improvements in the facility over time. It appears that efforts were being made to address the issues raised by reviewers and improve the overall living experience for residents.
Overall, Premier Estates of West Point faced significant challenges in terms of staffing, resident care, and housekeeping services. While there were some positive experiences mentioned in reviews, the general consensus seems to be that there were serious shortcomings in the quality of care provided at the facility.